Note: The job is a remote job and is open to candidates in USA. JSI is a mission-driven consulting firm specializing in broadband solutions for independent communications service providers. The Instructional Designer/LMS Specialist will design client-facing training, manage the JSI University learning platform, support webinars, and collaborate with subject matter experts to improve learning content and engagement.
Responsibilities
- Lead the design and development of client-facing training, shaping how technical and regulatory content is structured, presented, and experienced. Apply sound instructional design principles to build self-paced courses that are clear, engaging, and effective for a range of learners
- Own JSI University as the delivery vehicle for the training you build—managing publishing, learner tracking, and day-to-day administration—while continuing to look for ways the platform and the overall learning experience can improve
- Manage and prioritize a diverse and evolving set of projects and tasks supporting regulatory and operational delivery. Adapt quickly to shifting priorities, new tools, and emerging needs while ensuring deliverables are completed accurately and on time through strong organization, attention to detail, and disciplined execution
- Support the planning and execution of client-facing webinars, including technical setup, troubleshooting, and quality control during live sessions. Help evolve our webinar program over time, bringing the same attention to engagement and polish that you apply to self-paced courses
- Manage a diverse and shifting set of projects and tasks in support of the broader Regulatory Affairs team. Comfortably move between priorities, pick up new tools or requests as they arise, and jump in wherever support is needed—maintaining strong organization and follow-through even as the work evolves
- Partner with subject matter experts to identify training needs and priorities and use learner feedback and engagement data to refine existing content over time. This role supports content and engagement but does not carry sales targets or revenue accountability
- Maintain clear, timely communication with internal teams and clients. Participate actively in team meetings, contribute creative ideas, and take initiative in shaping how training and client communication is delivered
Skills
- Demonstrated experience in instructional design, e-learning development, or a closely related field—whether through professional roles, academic coursework, or a strong portfolio of self-directed projects
- Experience with course-authoring tools (Articulate 360, Adobe Captivate, Camtasia, or similar); Articulate 360 experience strongly preferred
- Strong instinct for visual and content design—able to look at a dense slide deck or document and reimagine it as something clear, well-organized, and genuinely engaging
- Comfort working with or willingness to learn a Learning Management System (LMS) and webinar/live-event software; prior experience with either is a plus but not required
- Ability to write clear, concise instructional content, including scripts, on-screen text, knowledge checks, and supporting documentation (SOPs, quick reference guides)
- Demonstrated ability to manage shifting priorities and a varied workload—comfortable jumping between projects, learning new tools quickly, and adapting as needs evolve
- Strong organizational and time management skills, with the ability to manage multiple projects at once in a high-volume environment
- Exceptional attention to detail and strong written communication skills
- A bachelor's degree in instructional design, education, communications, or a related field is helpful but not required; a strong portfolio or relevant project experience is equally valued
- Telecommunications or regulatory experience is not required; ability to quickly learn and translate unfamiliar technical/regulatory material into accessible content is more important
- A portfolio demonstrating prior e-learning or interactive course design work (academic, professional, or personal projects welcome)
- Experience with graphic design or multimedia tools (Adobe Creative Suite, Canva, Vyond, or similar) to support visual course development
- Familiarity with adult learning principles and instructional design frameworks (e.g., ADDIE, SAM)
- Experience with AI-enabled tools or automation for content creation, quality control, or documentation
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams), Monday.com, Smartsheets, and Adobe Acrobat
- Experience building or prototyping a small application, automation, or integration (e.g., scripting, APIs, no/low-code tools), demonstrating a builder mindset
Benefits
- Performance-based bonuses
- Medical, dental, and vision benefits
- 401(k)
- Wellness opportunities
- Ongoing professional development opportunities
- Educational opportunities
Company Overview