Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization focused on improving health outcomes through technology and care. The Instructional Designer will support the development of training curriculum for Genoa Healthcare, creating innovative learning solutions to enhance pharmacy operations and drive performance improvement among front-line staff.
Responsibilities
- Collaborate with SMEs, managers, trainers, and stakeholders to identify business goals and performance gaps
- Conduct surveys, interviews, and focus groups to gather data on learning needs
- Perform task and skills analysis to define required competencies
- Recommend training and non-training interventions based on gap analysis
- Define learning objectives and design course structures using ADDIE or similar models
- Develop engaging eLearning (Articulate Storyline, Rise), virtual instructor-led training (vILT), and hybrid learning solutions
- Create assessments, job aids, facilitation guides, and multimedia content
- Apply accessibility standards (ADA Section 508, WCAG compliance)
- Integrate courses into LMS (SCORM packaging, navigation rules, progress tracking)
- Development of virtual learning experiences using platforms like Zoom, Teams, or similar
- Incorporate interactive elements such as breakout rooms, polls, and simulations to enhance engagement
- Develop strategies for blended learning and virtual onboarding programs
- Conduct alpha/beta testing of courses and pathways
- Gather user feedback and revise content for accuracy and engagement
- Use LMS analytics and learner data to measure effectiveness and business impact
- Partner with trainers and cross-functional teams to align learning solutions with operational goals
- Support revision/redesign of existing training programs
Skills
- High School Diploma / GED
- Must have a certification in ATD Instructional Design Certificate, CPTD, Certified Professional in Talent Development, ATD Articulate Storyline Certificate, Articulate Storyline or Rise Certificate Program
- Must be 18 years of age OR older
- 4+ years of experience working in an instructional design role
- Experience with LMS platforms and SCORM integration
- Expertise in virtual training design and delivery
- Understanding of adult learning theory and instructional design models
- Proficiency in eLearning tools (Articulate Storyline, Rise, Replay, Peek)
- Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm local time zone. It may be necessary, given the business need, to work occasional overtime
- Healthcare or pharmacy operations experience
- Familiarity with compliance and regulatory training
- Graphic design or multimedia development skills
- Time management, organizational, and prioritization skills to manage multiple projects in a fast-paced environment
- Effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Company Overview