Note: The job is a remote job and is open to candidates in USA. Acentra Health is a healthcare technology and services company that partners with public-sector healthcare organizations to improve health outcomes. The Instructional Design & Trainer, Associate develops and maintains end-user learning content, job aids, documentation, and eLearning materials. The role also supports training environments, logistics, classroom delivery, onboarding, go-live support, and coordination with instructional design teams.
Responsibilities
- Learn assigned Acentra Health application/system and applicable Acentra Health/client clinical and operational workflows
- Prepare and maintain documentation and all course materials for scenario-based role-oriented education
- Aid in eLearning course development, ongoing new hire education, go-live/end-user support, demonstrations of the system, and other duties pertinent to onboarding & education
- Build, maintain, and prepare training environments for training classes
- Ensure all materials for each course are ready for scheduled classes
- Support logistics and delivery of training for end-users
- Participate in team meetings to discuss training-related activities, issues, changes, communications, and updates
- Assist the Acentra Health Training Manager and Senior Instructional Designers with project and content development
- Support the planning and execution of work plan tasks, coordination of resources, and meeting plans
- Provide regular updates to the Acentra Health Training Manager on work plan completion, outstanding work, and risks
- Address issues identified by the instructional design team and escalate unresolved issues to the Training Manager
- Review final Acentra Health Product training for accuracy and completeness, ensuring the highest-quality deliverables
- Coordinate team activities with other instructional design teams to integrate work, instructional design, build, testing, and delivery
- Support the processes, reports, tools, procedures, and schedules for training logistics
- Support the storage and maintenance of learning content, templates, and standard operating procedures
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules
Skills
- Requires a bachelor's degree and 1-2 years of work in a corporate or technical learning environment; or an equivalent combination of education and experience
- Experience composing detailed written coursework, creating and editing screenshots, developing eLearning content, creating and following work plans, and designing and developing learning content
- Knowledge of the payer/healthcare environment
- Strong facilitation and problem-solving skills
- Demonstrated ability to develop creative solutions to complex problems
- Ability to assess risk impact
- Coordinate and communicate complex concepts in a simple form to cross-functional departments, teams, and process stakeholders
- Customer service orientation with collaborative work experience
- Lead others to adhere to established industry best practices standards and quality
- Maintain a positive image when dealing with department personnel and other Acentra Health/Client employees
- Practice a high level of integrity and honesty in maintaining confidentiality
Benefits
- This is a remote position
- Comprehensive health plans
- Paid time off
- Retirement savings
- Corporate wellness
- Educational assistance
- Corporate discounts
Company Overview