Note: The job is a remote job and is open to candidates in USA. Skylum creates award-winning AI-powered photo editing software that helps millions of photographers create incredible images. The Customer Support Specialist will handle and resolve customer complaints and requests, assess customer needs, and communicate product benefits to convert potential customers into paid users.
Responsibilities
- Handle and resolve all customers’ complaints and requests mostly in chat + emails
- Analyse and assess customers’ needs
- Deliver information about benefits of the products to turn potential customers into paid ones
Skills
- At least 6 months experience in Customer Support
- Upper-intermediate English is a MUST
- Excellent communication skills
- High level of personal responsibility
- Positive attitude :)
- Interest in photography
- Experience working with Photoshop and Lightroom
- Knowledge in Zendesk
- Experience in SaaS products
- Previous work during the evening hours
Benefits
- A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools
- An educational allowance to ensure that your skills stay sharp
- English, German and Polish classes to strengthen your capabilities and widen your knowledge
- A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly
- The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work
- Medical insurance
- Twenty-one days of paid sick leave per year
- Twenty-one days of paid vacation per year
- Fun times at our frequent team-building activities
Company Overview