Note: The job is a remote job and is open to candidates in USA. Connection provides information technology solutions, hardware, software, cloud solutions, and support services to businesses. The Inside Sales Support Representative supports assigned Account Managers by fulfilling orders, resolving customer issues, handling calls, and helping retain and grow customer accounts.
Responsibilities
- Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
- Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy andcustomer satisfaction
Skills
- Applicants must be authorized to work for any employer in the U.S
- A strong drive to succeed
- Excellent communication skills
- Strong customer service skills
- Ability to multitask
- The desire to help others
Benefits
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid vacation
- Medical benefits
- Dental benefits
- Vision benefits
- Tuition reimbursement
- 401k with matching
Company Overview