Note: The job is a remote job and is open to candidates in USA. Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and customer support, ensuring a customer-centric experience while managing pricing and reporting tasks.
Responsibilities
- Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel
- Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
- Maintain current documentation for the Performance Minerals intranet resources
- Act as a liaison for established distributor relationships
- Manage Master Price document (MPAL) real time updates
- Act as gatekeeper for price changes and new price implementations against published approval limits
- Interface with Billing and CSR teams to ensure accurate order invoicing
- Investigate payment discrepancies to point of resolution
- Coordination of communications for pricing announcements
- Track and process distribution channel rebate claims and commission payments
- Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
- Maintain ownership of the PMIN Division’s Salesforce CRM system
- Maintain or Develop Sales Pipeline Dashboard Reports
- Ensure input data is kept up to date
- Develop a fully integrated understanding of core customers and product lines
- Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges
- Develop standard work and reference documentations for CSR teams across the Performance Minerals division
- Management of Special Projects
Skills
- 4-year college degree required
- Must have excellent Microsoft Word, Excel, Power Point and communication skills
- An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position
- Knowledge of Oracle ERP and Salesforce CRM preferred
- Background in Manufacturing Customer Service strongly preferred
Benefits
- Competitive pay, commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan
Company Overview