Note: The job is a remote job and is open to candidates in USA. CareTria is seeking an Inside Sales Representative II to support healthcare product promotional efforts. The role services healthcare professionals through phone, email, fax, and digital channels, delivers sales presentations, manages customer information in CRM systems, and ensures compliance with healthcare regulations and program requirements.
Responsibilities
- Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives
- Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives via outbound/inbound phone calls, emails or other digital channels
- Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules
- Demonstrates the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for offers according to business rules
- Utilize training and approved materials to deliver comprehensive, skilled sales presentations based on program goals, target profiles and target needs
- Successfully deliver presentations via multiple digital media and channel, i.e. co-browsing, video details, video and WebEx conferencing, phone, email etc
- Contact and deliver presentations to a defined list of HCPs within assigned territories
- Work without a call script, following call guidelines and adjusting content of sales presentation based on current plan of action (POA) or appropriate message for target, based on previous discussions/behaviors
- Understands and utilizes Telephony and CRM systems to maximize efficiencies
- Capture information accurately and completely as outlined in the program business rules and update systems appropriately
- Be flexible, organized, and able to comply with constantly changing business rules, processes, products, and literature offerings
- Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories
- Prioritize and plan work activities, use time efficiently, set goals and objectives and organize daily work schedule to ensure consistent coverage of accounts via the telephone based on established program objectives
- Organize and prioritize calls for existing or potential sales targets based on target potential and target needs
- Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor
- Handle potentially negative situations with customers and sales representatives with tact and diplomacy
- Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution
- Escalate issues to the appropriate parties, when necessary
- Participate in extensive product training, development programs and ongoing studies of product and disease states
- Adhere to training, territory management, compliance, reporting and regulatory requirements
Skills
- * Two (2) to four (4) years of demonstrated sales success in a business-to-business environment
- * Bachelor's Degree or equivalent experience
- * Call Center Experience
- * Experience working in a highly regulated industry
- * Experience working in a healthcare environment (e.g. hospital, healthcare practitioner office, clinic, etc.)
- * Experience with HIPAA, PDMA, cGMP, OPDP adverse events and reportable product complaints
- * Bi-lingual, English and Spanish
- * Demonstrated motivation for sales, meeting sales goals, prospecting and closing
- * Ability to create Wow Customer Experiences
- * Excellent written and oral presentation skills
- * Excellent active listening skills
- * Ability to learn quickly, absorb diverse information and demonstrate strong attention to detail
- * Ability to quickly establish rapport/relationships to build trust and confidence over the telephone
- * Ability to deliver skilled sales presentations
- * Demonstrates persistence and overcomes obstacles
- * Demonstrated gatekeeper skills and the ability to navigate a physician's office via the telephone
- * Demonstrates accuracy and thoroughness
- * Demonstrates the ability to promote quality and identify areas for improvement
- * Demonstrated problem-solving and decision-making skills
- * Ability to accurately convey information within program guidelines
- * Demonstrates some knowledge of medical, healthcare or pharmacy terminology
- * Demonstrated time management skills
- * Ability to learn, understand and utilize complex information, including product information and disease states
- * Compliance with all internal and external regulatory standards and training
- * Demonstrated technical aptitude and computer skills including proficiency in Microsoft Word, Excel, and PowerPoint and the ability to leverage digital technology and resources
- * Experience participating in video conferencing
- * Ability to work independently and as a productive part of the team with little direction from the Manager
- * Adaptable, flexible, and readily adjusts to changing departmental and business needs
- * Ability to prioritize work depending on territory objectives
- * Ability to remain seated for long periods of time while using the telephone and computer for order entry
- * Extensive keyboarding, switching from multiple applications and use of phone is necessary to be successful. (Headsets are available for hands-free phone capability)
- * Noise and/or vibrations exposure
Benefits
- Fully remote opportunity.
- Access to health, dental, and vision insurance
- Retirement plan options
- Paid time off
- Paid parental leave
- Employee assistance programs
- Other perks
- Eligible employees may also have access to performance bonuses.
Company Overview