Note: The job is a remote job and is open to candidates in USA. Bath Fitter is a bathroom remodeling company serving customers across the U.S., Canada, and Europe. The Inside Sales Representative will manage inbound and outbound customer interactions, build relationships, overcome objections, and schedule in-home or virtual consultations for Sales Consultants. This fully remote role focuses on owning leads, conducting follow-ups, and delivering a high-quality customer experience.
Responsibilities
- Handle 100+ daily inbound and outbound interactions with energy and consistency
- Schedule in-home and virtual consultations by positioning the value of the visit
- Build trust quickly through active listening, empathy, and clear communication
- Own your leads from start to finish—including follow-ups and callbacks
- Perform rehash work—re-engage and convert previously unclosed opportunities
- Confidently overcome objections, including saving cancelled appointments
- Deliver a high-quality customer experience across phone and chat
- Navigate multiple systems while maintaining strong organization and accuracy
- Track activity and performance in CRM tools
- Continuously improve your approach, messaging, and results
Skills
- To be considered, you must permanently reside in one of the following U.S. states: AZ, CA, CT, FL, IL, IN, KS, MA, MI, ME, NY, NH, OR, AL, GA, TN, TX, LA, MS, NM, NE, SC, VT
- • 1–2+ years in call center, inside sales, or high-volume customer-facing roles
- • Proven success in a performance-driven, metrics-based environment
- • Experience handling high call volume with consistency and quality
- • Demonstrated ability in objection handling and influencing decisions
- • Comfortable working remotely with reliable internet and dedicated workspace
- • Flexibility to work evenings, weekends, and shift variations
Benefits
- Fully remote role / Work From Home
- Incentives
- Shift premiums for evenings and weekends
- Medical, Dental, Vision, Life Insurance
- 401K + Profit Sharing
- Paid Holidays, PTO, and Mobile Days
- Career growth—we promote from within
Company Overview