Note: The job is a remote job and is open to candidates in USA. National Debt Relief is a consumer debt relief provider that helps individuals and families address overwhelming debt and regain financial stability. The Inside Sales Representative will consult with and enroll qualified clients in debt relief programs, document interactions, navigate sensitive conversations, and meet performance and policy requirements while working variable remote schedules.
Responsibilities
- Consult and enroll qualified clients into National Debt Relief’s debt relief programs or recommended options
- Document client discussions clearly and concisely using Salesforce customer relationship management software
- Complete IAPDA certification within the first year (company sponsored)
- Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines
- Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either
- Accurately recall and document call information, skillfully navigate multiple computer systems with strong multitasking abilities, and
- De-escalate stressful situations, provide empathetic support to vulnerable clients, and be open to receiving and applying constructive feedback to continuously improve performance
Skills
- The ideal candidate will become an expert in our debt relief solutions and deliver best-in-class consultations to prospective clients
- They are comfortable navigating sensitive and stressful conversations, remaining calm, professional, and empathetic while supporting consumers as they take steps toward financial stability
- They are results-driven, with a passion to perform at high levels
- 2+ years of experience in a client-facing role, or a college associate's degree equivalent
- Strong business acumen and professionalism
- Excellent communication skills both verbal and written
- Career-minded with a focus on long-term advancement within the organization
- Proven ability to remain effective and adjust promptly in a fast-paced workplace
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Sales experience a plus
- Previous remote work experience highly preferred
Benefits
- Remote position
- Company-sponsored IAPDA certification within the first year
- Uncapped commissions and bonuses
- Employee mentorship and leadership programs
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
Company Overview