Note: The job is a remote job and is open to candidates in USA. Confidential is hiring Inside Sales Representatives for a remote sales team serving people seeking legal assistance. The role involves qualifying prospective clients, guiding them through intake and documentation, and handing completed cases to law firms.
Responsibilities
- Conduct outbound calls to prospective clients who have opted in or expressed interest in legal assistance
- Build rapport quickly, ask effective discovery questions, and identify opportunities to convert qualified leads into signed cases
- Explain the intake and enrollment process clearly and professionally
- Address questions and objections with confidence, empathy, and sound judgment
- Meet or exceed individual sales, conversion, and productivity goals
- Gather and verify essential case information, including insurance details, police reports, and other required documentation
- Guide prospective clients through the completion and electronic signature of required documents
- Ensure all information is complete, accurate, and properly recorded before transferring the case to the assigned law firm
- Maintain detailed records of client interactions, follow-up activities, and case status
- Take full ownership of assigned cases through completion of the intake and handoff process
- Manage a high volume of calls and follow-up activities in a structured sales environment
- Work efficiently across multiple software platforms while maintaining accuracy and professionalism
- Use CRM, dialer, communication, and document management tools to manage daily workflows
- Participate in training, coaching, team meetings, and performance improvement activities
- Maintain a professional, organized, and productive remote workspace
Skills
- Previous experience in phone-based sales, inside sales, client acquisition, or a comparable customer-facing conversion role
- Strong verbal communication skills, including clear articulation, professional tonality, and active listening
- Demonstrated ability to build trust, handle objections, and guide prospective customers toward a decision
- Strong computer proficiency and the ability to navigate multiple systems simultaneously
- Exceptional attention to detail and accuracy when collecting and documenting information
- Ability to work independently, manage time effectively, and meet performance expectations in a fully remote environment
- Experience in life insurance, mortgage sales, financial services, legal intake, or other consultative sales environments
- Experience using outbound dialers, CRM platforms, and electronic signature tools
- Familiarity with Five9, Convoso, Zoom, Slack, Microsoft Outlook, or Gmail
- Experience working in a commission-driven sales environment
- Bilingual communication skills are a plus
Benefits
- Performance-based commission structure tied to completed, qualifying case sign-ups; commissions are paid approximately 30 days after the applicable earning period, subject to the company's commission policy.
- Fully remote position.
Company Overview