Note: The job is a remote job and is open to candidates in USA. Resource Label Group is hiring an Inside Sales Representative to convert corporate-generated leads, manage small to medium-sized accounts, and grow business within its existing customer base. The role manages opportunities from inquiry through quote, order, and post-shipment follow-up while coordinating with internal teams to deliver competitive solutions and a strong customer experience.
Responsibilities
- Serve as the primary contact for assigned opportunities generated through RLG corporate lead development; quickly qualify needs and move viable opportunities forward
- Gather complete specifications and coordinate with estimating, operations, technical teams, and other resources to deliver accurate, competitive quotes quickly
- Follow up consistently on open quotes, address questions and objections, and convert opportunities into new business
- Manage an assigned portfolio of small to medium-sized accounts, maintaining regular outreach to strengthen relationships, encourage repeat orders, and protect customer retention
- Identify growth opportunities within existing accounts, including new products, applications, locations, and cross-selling opportunities across RLG capabilities
- Monitor ordering patterns and proactively re-engage customers when activity declines or retention risk is identified
- Follow up after shipment to confirm successful delivery, resolve concerns, and ensure an excellent customer experience
- Maintain accurate Salesforce CRM records, pipeline activity, quote status, customer information, and sales forecasts
- Partner cross-functionally to resolve customer issues and deliver on commitments
- Maintain strong knowledge of RLG products and capabilities, including pressure-sensitive labels, shrink sleeves, RFID and smart labels, flexible packaging, durable and engineered solutions, extended-content labels, sustainable products, embellishments, and related services
- Meet or exceed assigned sales, conversion, retention, and account-growth targets
Skills
- Bachelor's degree or equivalent relevant experience in sales, account management, customer service, or another customer-facing commercial role
- Driven to win, exceed targets, and take ownership of results while working independently
- Strong sense of urgency with the ability to manage multiple quotes, opportunities, customers, and deadlines in a fast-paced environment
- Excellent communication, relationship-building, negotiation, active-listening, and follow-up skills
- Customer-focused mindset with a genuine commitment to responsiveness, accuracy, and service
- Strong technology skills, including experience with Salesforce or other CRM systems and Microsoft Office applications
- 2+ years of inside sales, account management, business development, or related customer-facing experience preferred
- Label, packaging, printing, or manufacturing experience preferred, with the ability to quickly build technical product knowledge
Benefits
- Remote role in the West region; during onboarding, this role may have more consistent travel to regional plants to support training.
Company Overview