Note: The job is a remote job and is open to candidates in USA. KLB Steel is hiring an Inside Sales Representative to support customers throughout the steel order process. The role processes purchase orders, coordinates schedules and updates, and works with sales, operations, and logistics to resolve order-related concerns.
Responsibilities
- Provide responsive and professional customer service throughout the order lifecycle
- Verify customer information, product details, and order requirements
- Communicate order status, shipping updates, holds, delays, and other issues
- Release orders to logistics when appropriate and coordinate with sales, operations, and logistics teams
- Manage customer expectations when schedules or deadlines change
- Balance customer requests with production and operational needs
- Maintain accurate customer, order, and transaction information
- Build and maintain positive customer relationships
Skills
- Self-driven, highly organized, and focused on details and accuracy
- Dependable, customer-focused professional with strong communication, recordkeeping, organizational, and follow-through abilities
- Ability to receive, review, and process customer purchase orders accurately
- Ability to coordinate order timing, scheduling, delivery expectations, and follow-up
- Strong verbal and written communication skills and a professional approach to customer questions and concerns
- Ability to manage multiple customer orders, projects, priorities, and deadlines simultaneously
- High attention to detail in order processing, customer information, and recordkeeping
- Ability to work independently and remain productive in a remote work environment
- Proficiency with Microsoft Excel, email, and general business software
- Flexibility to adapt to changing priorities, customer needs, and order timelines
- High school diploma or equivalent required
- Experience in inside sales, customer service, order processing, account support, or project coordination
- An associate or bachelor's degree is preferred but not required
Benefits
- Paid time off
- Paid holidays
- A 401(k) retirement plan with company match
- Company-provided technology
- A primarily remote work arrangement for candidates located in Greater Cincinnati or Greater Dayton
Company Overview