Note: The job is a remote job and is open to candidates in USA. Exodigo develops underground mapping solutions for infrastructure customers. The Enterprise Account Manager owns strategic enterprise accounts, driving customer retention, satisfaction, adoption, and account growth while coordinating with sales, product, and operations teams.
Responsibilities
- Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention
- Identify expansion opportunities within existing accounts, including upsell and cross-sell initiatives
- Develop deep understanding of client capital development plans. Develop and execute account plans aligned with clients’ capital programs and digital transformation goals
- Partner with sales to support smooth handoff from early account relationships into long-term account ownership
- Maintain accurate CRM records for account health, forecasting, and growth tracking
- Act as the primary point of contact for enterprise clients throughout the customer lifecycle
- Conduct regular business reviews to align on goals, performance, and ROI
- Understand evolving customer challenges and position solutions to drive continued value
- Maintain close relationships with operations to ensure successful project execution, services adoption, and ongoing utilization of solutions
- Establish yourself as a trusted advisor by demonstrating deep industry knowledge and business acumen
- Develop deep, multi-threaded relationships throughout the account organization
- Build strong relationships with senior stakeholders and decision-makers across client organizations
- Navigate complex organizational structures to expand influence and engagement
- Proactively address risks and ensure long-term customer success
- Work closely with sales, product, and operations teams to deliver a seamless customer experience
- Provide feedback from customers to inform product roadmap and go-to-market strategy
- Advocate internally for customer needs and priorities
- Contribute to a strong team culture by sharing insights and supporting peers
- Participate in client meetings, events, and conferences to strengthen relationships and grow accounts
- Act as a credible voice in conversations around infrastructure modernization and digital transformation
Skills
- 3+ years of experience in enterprise/B2G account management or customer success
- Proven track record of growing and retaining large, complex accounts
- Public-sector client experience is a requirement
- Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
- Ability to manage multiple stakeholders across technical and business functions
- Bachelor's degree in Business, Engineering, or another relevant field
- Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
Benefits
- Opportunity to directly impact customer success and long-term growth
- Work with cutting-edge solutions transforming infrastructure and capital programs
- Collaborative, no-ego team environment focused on customer outcomes
- Remote-first culture with flexibility and autonomy
Company Overview