Note: The job is a remote job and is open to candidates in USA. Ferguson is a supplier of products and services for commercial, residential, industrial, HVAC, plumbing, and other infrastructure-related industries. The Inside Sales Representative supports sales associates and customers by recommending products and solutions, preparing quotations and sales orders, coordinating deliveries, and resolving customer inquiries.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
- Coordinate deliveries on behalf of customers
- Answer sales calls for general information, addressing and resolving customer concerns or questions
- Ability to effectively use customer relationship management (CRM) system and phone system
Skills
- Experience in plumbing, HVAC, or other trades is a plus
- Exhibit strong skills for sales, including the ability to upsell
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
- Ability to react well in a fast-paced environment & follow through on commitments
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus
- General digital literacy including Microsoft Office
- Ability to quickly learn product knowledge and processes
- 0-3 years of sales and/or customer service experience is preferred
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- This role is Bonus or Incentive Plan eligible.
- Remote work within the United States or hybrid work in Newport News, VA, in accordance with company policy
Company Overview