Note: The job is a remote job and is open to candidates in USA. Hygiena provides rapid microbiology diagnostic tests and solutions, with a core focus on food safety and other mission-critical industries. The company is seeking a remote Inside Sales Representative to support Territory Sales Managers, manage account portfolios, develop leads, strengthen customer relationships, and improve retention and sales performance.
Responsibilities
- Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios
- Build and maintain strong client relationships to ensure long-term business and customer satisfaction
- Provide comprehensive post-sales support and address client concerns proactively
- Conduct regular phone outreach to clients to promote Hygiena products and solutions
- Target and engage inactive or declining accounts to recover lost sales velocity
- Partner with TSMs and use Sales Operations data to identify account health risks
- Implement retention strategies to reduce customer churn across the territory. Management
- Identify and qualify high-potential leads through cold calling, email, and social media
- Manage and execute inbound inquiry routing based on established assignment rules
- Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM
- Generating sales reports, analyzing performance metrics, and providing regular updates to management on sales activities, forecasts, and results
- Cold call (proactively reaching out to leads via phone, email, and other communication channels) for lead identification, lead qualification and potentially create opportunities for the salesperson
- Initiating contact with prospects to introduce products or services, assess their needs, and educate them about how the offerings can solve their problems or fulfill their requirements
- Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory
- Managing and updating sales pipelines, tracking interactions with leads and prospects, and following up on opportunities to move them through the sales process
- Governance and protection of data quality
- Contribute to the continuous improvement of sales processes and procedures to optimize efficiency and productivity
Skills
- Proven experience in sales, preferably in a B2B or B2C environment (preference: 2 years' experience)
- Excellent communication skills, both verbal and written, with the ability to engage and persuade clients effectively
- Strong negotiation and closing skills with a track record of meeting or exceeding sales targets
- Ability to work independently and collaboratively in a team-oriented environment
- Detail-oriented with excellent organizational and time management skills
- Proficiency in using CRM software and Microsoft Office Suite
- Results-driven mindset with a passion for delivering exceptional customer service
- Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
- Positive attitude, resilience, and willingness to learn and grow in the sales profession
- Strong analytics skills using these platforms: MS Excel, MS PowerPoint, CRM Dynamics, Power BI, NAV, LinkedIn Navigator and nice to have tableau skills
- Data management
- Business Disciplines: planning, organizing, time management & Execution (remote)
- Stress tolerance
- Positive Approach
- Portfolio Management (Technical knowledge)
- Data analytics and interpretation (including reporting)
- Closed won skills
- Entrepreneurship following business strategy
- Excellent verbal and written communication
- Must be able to use discretion and independent judgement
- Must be able to work in a team environment
- Must be able to pay close attention to details
- Must be able to adapt and flex to a changing environment
- Must be able to lift/carry 20 pounds
- Remote and travel time: 10% (tradeshows, sales meeting, annual sales meeting)
- Days consist of either driving and/or flying and driving to see customers in the territory
- May occasionally work early morning/evenings/weekends to accommodate urgent customer requests in different time zones
- This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work
- Required to have close visual acuity to perform an activity such as: viewing a computer screen
- Frequently required to maintaining a static position, talking, hearing, seeing and repetitive motions
- Bachelor's degree in Business Administration, Marketing, or a related field preferred
Benefits
- Remote role
- 15 days of PTO & 10 paid company holidays
- Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
- Company paid Life Insurance, Short and Long-Term Disability and an Employee Assistance Program
- 401(k) with Safe Harbor and Profit-Sharing employer contributions
- Tuition Reimbursement program
- Charitable Contribution matching
- Employee Referral bonus opportunities
- State paid short-term disability for California based employees
Company Overview