Note: The job is a remote job and is open to candidates in USA. National Debt Relief is a debt relief provider that helps consumers address overwhelming debt and regain financial stability. The Inside Sales Representative will consult with and enroll qualified clients in debt relief programs, document client interactions in Salesforce, meet performance standards, and provide empathetic support during sensitive conversations.
Responsibilities
- Consult and enroll qualified clients into National Debt Relief’s debt relief programs or recommended options
- Document client discussions clearly and concisely using Salesforce customer relationship management software
- Complete IAPDA certification within the first year (company sponsored)
- Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines
- Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either
- Accurately recall and document call information, skillfully navigate multiple computer systems with strong multitasking abilities, and
- De-escalate stressful situations, provide empathetic support to vulnerable clients, and be open to receiving and applying constructive feedback to continuously improve performance
Skills
- The ideal candidate will become an expert in our debt relief solutions and deliver best-in-class consultations to prospective clients
- They are comfortable navigating sensitive and stressful conversations, remaining calm, professional, and empathetic while supporting consumers as they take steps toward financial stability
- They are flexible to work varied schedules and can adapt to changing business needs
- They are results-driven, with a passion to perform at high levels, and eager to leverage our targeted marketing channels, which **eliminate the need for cold calling.**
- Work schedules for this role are variable and fluctuate based on business and operational needs and may include evenings, weekends, and non-consecutive days off and typically supports 8-hour shifts within our operational hours
- 2+ years of experience in a client-facing role, or a college associate's degree equivalent
- Strong business acumen and professionalism
- Excellent communication skills both verbal and written
- Reliable attendance and punctuality are essential
- Career-minded with a focus on long-term advancement within the organization
- Proven ability to remain effective and adjust promptly in a fast-paced workplace
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Previous remote work experience highly preferred
- Sales experience a plus
Benefits
- Remote position
- Uncapped commissions and bonuses
- Company-sponsored IAPDA certification within the first year
- Employee mentorship and leadership programs
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
Company Overview