Note: The job is a remote job and is open to candidates in USA. JELD-WEN, Inc. is a designer, manufacturer, and distributor of doors, windows, and related building products. The Inside Sales Representative develops customer relationships, advances sales opportunities, drives territory revenue, provides sales and technical support, and collaborates with internal teams to resolve customer issues.
Responsibilities
- Proactively engage customers through outbound calls, emails, and follow up activities to generate, qualify, and advance sales opportunities
- Understand customer needs and recommend appropriate products, programs, and solutions
- Research, qualify, and pursue new leads while maintaining consistent engagement with existing customers
- Close sales, upsell products and services, and consistently achieve assigned sales targets
- Respond to customer inquiries by answering questions, providing additional information, and explaining product features and benefits
- Provide sales support, technical assistance, and guidance related to company products, services, and quoting systems
- Maintain accurate and up to date records of customer interactions, opportunities, and pipeline activity in CRM systems
- Monitor product, service, and competitive information to effectively position solutions
- Collaborate with internal partners (e.g., operations, customer experience, warranty, or facility teams) to resolve customer issues and ensure timely resolution
- Support a positive customer experience by maintaining professionalism, responsiveness, and composure in fast-paced or high-pressure situations
- Perform additional related duties as assigned
Skills
- High school diploma or general education degree (GED)
- Minimum of 4 years of total relevant experience, which may be a combination of window or door manufacturing, production and machining, inside or outside sales and/or customer service
- Strong written and verbal communication skills
- Ability to effectively present information one on‑ ‑one or in small groups
- Strong listening, problem solving‑, and sales skills
- Ability to work independently and collaboratively in a team environment
- Ability to manage stress and maintain composure in customer-facing‑ situations
- Proficiency with Microsoft Office and CRM tools (e.g., Salesforce)
- Strong phone presence and outbound calling skills
- Ability to consistently achieve performance and sales targets
- Customer focused‑ mindset with commitment to delivering a positive experience
- An associate degree in business, technical discipline, or related field
- Prior Inside Sales experience
- Experience with CRM tools such as Salesforce
- Experience supporting technical or manufactured products
Benefits
- Medical insurance for employees and their families
- Dental insurance for employees and their families
- Vision insurance for employees and their families
- Basic life insurance for employees and their families
- Ten paid holidays throughout the calendar year
- Flexible Paid Time Off Policy for vacation, illness, or other reasons, agreed upon with the manager
- 401k Retirement Savings Plan
- Prescription Drug Plan
- Flexible Spending Account (FSA)
- Health Reimbursement Account (HRA)
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discount Program
Company Overview