Note: The job is a remote job and is open to candidates in USA. Hygiena is a company that provides rapid microbiology diagnostic tests and solutions for critical processes worldwide. They are seeking an Inside Sales Representative to support the Territory Sales Manager in maintaining and strengthening account portfolios while building client relationships and promoting Hygiena's products.
Responsibilities
- Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios
- Build and maintain strong client relationships to ensure long-term business and customer satisfaction
- Provide comprehensive post-sales support and address client concerns proactively
- Conduct regular phone outreach to clients to promote Hygiena products and solutions
- Target and engage inactive or declining accounts to recover lost sales velocity
- Partner with TSMs and use Sales Operations data to identify account health risks
- Implement retention strategies to reduce customer churn across the territory
- Identify and qualify high-potential leads through cold calling, email, and social media
- Manage and execute inbound inquiry routing based on established assignment rules
- Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM
- Generating sales reports, analyzing performance metrics, and providing regular updates to management on sales activities, forecasts, and results
- Cold call (proactively reaching out to leads via phone, email, and other communication channels) for lead identification, lead qualification and potentially create opportunities for the salesperson
- Initiating contact with prospects to introduce products or services, assess their needs, and educate them about how the offerings can solve their problems or fulfill their requirements
- Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory
- Managing and updating sales pipelines, tracking interactions with leads and prospects, and following up on opportunities to move them through the sales process
- Governance and protection of data quality
- Contribute to the continuous improvement of sales processes and procedures to optimize efficiency and productivity
Skills
- Excellent communication skills, both verbal and written, with the ability to engage and persuade clients effectively
- Strong negotiation and closing skills with a track record of meeting or exceeding sales targets
- Ability to work independently and collaboratively in a team-oriented environment
- Detail-oriented with excellent organizational and time management skills
- Proficiency in using CRM software and Microsoft Office Suite
- Results-driven mindset with a passion for delivering exceptional customer service
- Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment
- Positive attitude, resilience, and willingness to learn and grow in the sales profession
- Must be able to use discretion and independent judgement
- Must be able to work in a team environment
- Must be able to pay close attention to details
- Must be able to adapt and flex to a changing environment
- Must be able to lift/carry 20 pounds
- Bachelor's degree in Business Administration, Marketing, or a related field preferred
- Proven experience in sales, preferably in a B2B or B2C environment (preference: 2 years' experience)
- Strong analytics skills using these platforms: MS Excel, MS PowerPoint, CRM Dynamics, Power BI, NAV, LinkedIn Navigator and nice to have tableau skills
Benefits
- 15 days of PTO & 10 paid company holidays
- Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
- Company paid Life Insurance, Short and Long-Term Disability and an Employee Assistance Program
- 401(k) with Safe Harbor and Profit-Sharing employer contributions
- Tuition Reimbursement program
- Charitable Contribution matching
- Employee Referral bonus opportunities
- State paid short-term disability for California based employees
Company Overview