Note: The job is a remote job and is open to candidates in USA. First American Home Warranty provides home warranty solutions to homeowners, buyers, sellers, and real estate professionals. The Inside Sales Account Representative handles warm customer opportunities, identifies customer needs, recommends home warranty solutions, and closes sales while delivering a strong customer experience.
Responsibilities
- Handle warm outbound sales opportunities with prospective and previous customers—no traditional cold calling
- Use a consultative sales approach to uncover customer needs and recommend the right home warranty solution
- Build rapport quickly and connect product benefits to what matters most to each customer
- Confidently overcome objections and ask for the sale
- Meet or exceed individual sales, conversion, and activity goals
- Deliver an excellent customer experience throughout the sales process
- Educate homeowners on available products, coverage options, pricing, and promotions
- Accurately document customer interactions and maintain updated customer information
- Stay current on products, promotions, contract coverage, processes, and procedures
Skills
- High school diploma or equivalent
- 3+ years of inside sales experience
- Demonstrated ability to meet or exceed sales and productivity goals
- Strong closing and objection-handling skills
- Consultative selling skills with the ability to identify customer needs and influence purchasing decisions
- A competitive, results-driven mindset and the tenacity to pursue the sale
- Excellent communication and customer service skills
- Strong organization, time management, and attention to detail
- Comfort working with multiple systems and applications in a fast-paced environment
- Working knowledge of Windows and Microsoft Office
- Preferably in a high-volume phone sales environment
Benefits
- Uncapped commission
- $3000 sign-on bonus
- A guarantee on commission for the first 90 day
- Career development
Company Overview