Note: The job is a remote job and is open to candidates in USA. Hexagon Manufacturing Intelligence is a global provider of industrial intelligence and manufacturing technology solutions. The company is seeking a remote Inside Sales Account Manager, Volume Graphics to manage existing customer accounts, drive software maintenance renewals, identify expansion opportunities, and support long-term customer success through proactive engagement and cross-functional collaboration.
Responsibilities
- Own and manage a portfolio of existing customer accounts with responsibility for renewal, retention, expansion, and growth objectives
- Drive customer engagement through proactive outbound phone and email communications with existing customers and channel partners
- Manage all aspects of the software maintenance renewal process within an assigned territory and/or book of business
- Identify opportunities for software expansion, upgrades, additional licenses, training, and services through regular customer interactions
- Work closely with Channel Partners and internal Sales teams to support customer growth, renewal strategies, and pipeline development
- Manage quote requests while maintaining accurate forecasts, opportunity records, and account activity within Salesforce CRM
- Lead customer renewal discussions and commercial negotiations to maximize retention and long-term customer value
- Partner with Field Sales, Channel Managers, Customer Success, Marketing, and Technical teams to support revenue growth and customer satisfaction
- Process orders, perform follow-up activities, and ensure timely and accurate order fulfillment
- Maintain a strong understanding of the software portfolio and available services to effectively position solutions that meet customer needs
Skills
- Bachelor's degree or equivalent combination of education and relevant work experience
- 2+ years of experience in inside sales, software sales, account management, customer success, business development, or another customer-facing sales role
- Excellent verbal and written communication skills with confidence conducting outbound phone and virtual customer engagements
- Experience using Salesforce or similar CRM platforms for opportunity management, forecasting, and pipeline tracking
- Experience supporting software maintenance renewals, subscriptions, or recurring revenue business models is preferred
- Experience selling engineering software, manufacturing software, industrial software, or technology products is preferred
Benefits
- Remote position within the United States
- Developing your career within a dynamic global organization
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