Note: The job is a remote job and is open to candidates in USA. Valet Living provides essential services to the multifamily industry and is seeking an Inside Account Executive to manage a high-volume portfolio of accounts. The role focuses on client retention, relationship management, renewals, issue resolution, and identifying upsell opportunities while collaborating with sales and operations teams.
Responsibilities
- Drive Retention: Manage a large book of business, develop retention strategies, and ensure a high level of client satisfaction and contract renewals
- Build Trusted Relationships: Serve as the lead point of contact for client interactions, building strong relationships and deepening engagement across your portfolio
- Identify Growth Opportunities: Recognize and communicate upsell opportunities and new business potential to sales partners, helping grow revenue within existing accounts
- Problem-Solve with Confidence: Respond to service issues, resolve escalations, and proactively manage concerns with clients and operational partners to maintain service excellence
- Stay Organized & Prioritize: Utilize Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs
- Collaborate Cross-Functionally: Partner with field operations and sales teams to drive solutions, facilitate service recoveries, and ensure client expectations are exceeded
- Track & Report Progress: Document all client interactions, issue resolutions, and contract updates to maintain clear visibility into account health and performance
Skills
- * **Account Management Experience:** Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio
- * **Client-Centric Mindset:** A true relationship builder who thrives on providing an exceptional client experience and ensuring satisfaction
- * **Strong Communicator:** Excellent verbal and written communication skills with the ability to influence and problem-solve effectively
- * **High-Energy & Organized:** Exceptional time management skills and the ability to prioritize in a fast-paced environment
- * **Collaborative Partner:** Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs
- * **Tech-Savvy:** Salesforce experience preferred; proficient in Microsoft Office Suite
- * **Industry Knowledge:** Multifamily or service industry experience is a plus
- * **Education:** Bachelor's degree in Business, Communications, Marketing, or a related field preferred
Benefits
- Monthly Incentive: Uncapped potential based on retention and upsell success
- Ramp Up Guarantee: Monthly guarantee during ramp-up period
- Work environment: 100% remote
- Medical, dental, and vision coverage for you & your family
- HSA with employer contributions
- Flexible Spending Accounts
- No preset accruals—manage your time and work-life balance your way
- 10 company-paid holidays
- 401k with company match
- Life and disability insurance
- AD&D
- Business travel coverage
- Tuition reimbursement up to $5,250 per year
- Access to our online education center
- Referral bonuses
- Pet insurance
- Associate assistance programs
- Discount programs
- Rewards
- Recognition
- Free access to Torch Fitness virtual programs
Company Overview