Note: The job is a remote job and is open to candidates in USA. TD SYNNEX is hiring an Inside Account Associate for its Caribbean Central America organization. The role manages customer accounts, oversees end-to-end order fulfillment, develops new business, responds to quotes and orders, promotes value-added services, and supports sales teams and vendor relationships.
Responsibilities
- Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (25%)
- Proactively contacts and develops a specified account base, and prospects for new business opportunities to achieve growth and profit targets. (25%)
- Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax) (10%)
- Proactively discusses TD SYNNEX’s value added services including; TD SYNNEX Reserve Program, Configuration Services, and others as required (10%)
- Utilizes experience to effectively negotiate TD gross margin through up-selling and cross selling opportunities. (5%)
- Develops and enhances relationships with all TD SYNNEX departments, and vendor field representatives to act as a liaise on behalf of the customer (5%)
- Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%)
- Attends all mandatory vendor training, lunch and learns and seminars. (5%)
- Backs up other sales teams when coverage is needed (5%)
- Provides team leadership by being a subject matter expert. (5%)
Skills
- * High School Diploma Required
- * College's degree or equivalent experience from which comparable knowledge and job skills can be obtained
- * 1+ Years of relevant work experience
- * Proficient in English (level B2 or higher) required
- * Knowledge of Windows, Office Suite applications, CRM tools
- * Provide End-to-end order management & logistics coordination (order entry, hold resolution, shipment tracking and customer updates)
- * Account management & new business development (proactive outreach and prospecting to achieve growth and profit targets)
- * Able to multichannel customer communication & service excellence (timely handling of quotes, bids, and orders via phone, email, IM, fax)
- * Sales negotiation, upselling & cross-selling for gross margin expansion
- * Provide cross-functional and vendor relationship management (liaison with TD SYNNEX teams and vendor field reps; provides backup coverage)
- * Comprehensive Order and Logistics Management: Experience entering orders and tracking shipments
- * Proficiency in Sales Management Tools: Such as ERP, CRM, or CIS
- * Account Prospecting and Development: Experience in proactively contacting clients, identifying business opportunities, and following up on quotes/bids
- * Upselling and Cross-selling Strategies: Proven ability to identify incremental and cross-selling opportunities to optimize gross margins
- * Interdepartmental and Manufacturer Coordination: Experience in coordinating between internal areas (Finance, Credit, Operations) and vendors
- * Attention to Detail and Accuracy: Ability to handle numerical data, product codes, and quotes without errors
- * Time Management and Working Under Pressure: Ability to respond promptly to peak demand and meet SLAs (response times)
- * Multichannel Communication: Fluency and professionalism in interacting via email, telephone, and instant messaging
- Conflict Resolution and Negotiation: Focus on productive "win-win" solutions to objections or problems in the service
- * Occasional non-standard work hours or overtime as business requires
- * 3+ years' commercial experience desired
- * Degree in Sales or Marketing desired
- * Knowledge of Software/Hardware/Networking products desired
Benefits
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Formal programs on leadership and professional development, plus on-demand courses.
- Seminars, events, and the global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
- Inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Onboarding program to network with new co-workers within the first 30 days.
- Internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.
- Remote work arrangement.
Company Overview