Note: The job is a remote job and is open to candidates in USA. Xyant Services is seeking an Infrastructure Program Manager to lead technical infrastructure and IT operations programs. The role involves managing service mapping and device discovery, ensuring the successful delivery of programs that may be behind schedule or over budget.
Responsibilities
- 5+ years managing technical infrastructure or IT operations programs
- Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc.)
- Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.)
- Proven track record correcting a program that was behind schedule or over budget
- Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
- Strong written communication
- Hands-on experience building or validating service maps
- Experience with discovery protocols (SNMP, WMI, agent-based discovery)
- PMP, CSM, or equivalent certification
Skills
- 5+ years managing technical infrastructure or IT operations programs
- Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)
- Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps
- Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim
- Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
- Strong written communication
- Hands-on experience building or validating service maps (not just managing the team that does)
- Experience with discovery protocols (SNMP, WMI, agent-based discovery)
- PMP, CSM, or equivalent certification
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