Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking an IT Support Analyst to provide second-level support for incident management, act as a subject-matter expert for the publishing tool LORENZ DocuBridge, and support various projects related to content management and product registration.
Responsibilities
- Ensure day-to-day second-level support for incident management, including queue management and timely resolution of incidents
- Act as the subject-matter expert and technology expert for the publishing tool, LORENZ DocuBridge
- Assess release notes with the process owner
- Upgrade the system and resolve related issues
- Provide support to assigned projects, including installation, qualification, and release activities
- Support qualification activities as needed, including writing and executing assigned Installation Qualification and Operational Qualification scripts
- Work and collaborate with a global team
- Support a global user base
- Learn new technical skills
Skills
- Ensure day-to-day second-level support for incident management, including queue management and timely resolution of incidents
- Act as the subject-matter expert and technology expert for the publishing tool, LORENZ DocuBridge
- Assess release notes with the process owner
- Upgrade the system and resolve related issues
- Provide support to assigned projects, including installation, qualification, and release activities
- Support qualification activities as needed, including writing and executing assigned Installation Qualification and Operational Qualification scripts
- Work and collaborate with a global team
- Support a global user base
- Learn new technical skills
- Autonomous and self-motivated
- Strong customer focus and sense of urgency
- Strong technical expertise
- Flexible attitude toward work assignments and new learning
- System-administration experience with both cloud/SaaS and on-premises applications
- Experience with REST APIs and application-integration technologies
- Knowledge of document-management systems, Veeva Vault RIM and Quality, or LORENZ DocuBridge is a plus
- Proficiency in common database technologies, including Oracle and Microsoft SQL Server
- Excellent command of written and spoken English
- Strong communication and collaboration skills when working with colleagues, other IT teams, and vendors
- Team player
- Quality-focused with strong attention to detail
- Experience in regulatory and eCTD submission publishing; at least three years is preferred
- Experience in Computer Systems Validation is preferred
- Experience with DocXtools, DXC Toolbox, PleaseReview, and StartingPoint is a plus
- Veeva Vault Administrator certification is a plus
Benefits
- 5 Months contract to start potential extension
Company Overview
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