Note: The job is a remote job and is open to candidates in USA. TurFresh is an artificial turf cleaning and maintenance company serving homeowners and businesses across multiple states. The Inbound Sales Performance Leader will improve the inbound sales team’s conversion rate by coaching sales consultants, reviewing calls, reinforcing training, and managing performance. The role also partners across teams to improve customer experience and sales processes.
Responsibilities
- Own the daily performance of our inbound sales team
- Coach sales consultants through structured one-on-one coaching
- Reinforce and expand on concepts taught during weekly sales workshops
- Review recorded sales conversations and AI-generated coaching insights
- Conduct role-play sessions using real customer scenarios
- Inspect execution to ensure coaching becomes a daily habit
- Hold salespeople accountable for consistently executing our sales methodology
- Improve discovery, qualification, objection handling, follow-up, and closing
- Accelerate new hire development
- Reduce sales-created operational issues through better qualification and documentation
- Partner with Sales Operations, Marketing, and Operations to improve the customer experience
- Identify opportunities to improve both individual performance and our overall sales process
Skills
- The ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement
- You should have experience:
- Improving conversion rates through coaching and accountability
- Reviewing recorded sales calls and identifying coaching opportunities
- Conducting one-on-one coaching and structured role-playing
- Reinforcing training through consistent follow-up
- Using CRM data, call recordings, and performance metrics to prioritize coaching
- Helping salespeople consistently execute a defined sales process
- Working in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue
- More importantly, we're looking for someone who can quickly learn our business, earn the team's trust, and measurably improve performance
- Experience selling to residential consumers is preferred
Benefits
- AI-assisted call analysis
- Weekly coaching reports
- CRM dashboards
- Sales scorecards
- Standard operating procedures
- Structured onboarding
- Weekly sales workshops
- KPI reporting
- Possible paid working session with our sales team
- The opportunity to transition into a long-term role based on results
Company Overview