Job Description
Job Description
Please peruse before applying
100% Remote | No Cold Calling | Flexible Servicing Opportunities Already have customer-service experience? Put those skills to work from home supporting nonprofit organizations and the donors who choose to support them.
Qualified independent contractors can select from available servicing intervals and provide professional assistance to donors calling established nonprofit fundraising campaigns. This opportunity is ideal for someone who communicates clearly, pays close attention to detail, follows procedures, and can remain professional while working independently. Strictly Inbound — This Is Not a Sales Position
You are not responsible for finding donors. You Will Not
Make outbound calls
Cold-call anyone
Solicit donations
Search for prospective donors
Sell products or services
The donor makes the first move.
Individuals voluntarily call after responding to an established nonprofit campaign. Once connected, you assist them by following the campaign script and accurately processing their pledge or contribution.
What You’ll Do
Receive inbound donor calls
Provide courteous and professional caller support
Follow approved scripts and campaign procedures
Accurately record pledge and donation information
Verify donor and transaction details
Navigate multiple computer systems during calls
Maintain confidentiality
Follow compliance and quality requirements
Meet established attendance and performance expectations
RequirementsBasic Qualifications
To be considered, applicants must have:
High school diploma or GED
Six months or more of remote customer-service experience OR at least one year of onsite customer-service experience
Clear verbal communication
Strong active-listening skills
Accurate data-entry skills
Basic computer proficiency
Ability to work across multiple systems while communicating
Dependable and professional work habits
Quiet, dedicated workspace at home
Technical Requirements
Contractors Must Have The Appropriate Equipment Before Beginning Service
Windows 11 computer
Minimum 8GB RAM; 16GB recommended
USB noise-canceling headset
Wired high-speed internet
Direct Ethernet connection
Quiet and distraction-free workspace
Dual monitors are recommended.
MacBooks, Chromebooks, tablets, and Wi-Fi-only connections cannot be used for this opportunity.
There is no need to purchase equipment just to submit an application. Confirm eligibility and technical requirements before making equipment purchases.
BenefitsCompensation And Scheduling
Contract rates generally range from
$13-$15 per hour
.
Earnings may depend on the specific campaign and individual performance. Campaigns may provide servicing intervals during daytime, evening, and nighttime hours.
Independent contractors select from available servicing intervals. Continued access to campaigns is dependent upon factors including reliability, attendance, quality, and performance.
Important Contractor Information
1099 independent-contractor opportunity
This is not a traditional employee position
Required certification must be completed before servicing
Servicing hours are not guaranteed
Campaign availability may change
Contractors manage their own schedules and accept commitments
Eligibility may depend on experience, location, equipment, background requirements, and certification results
If professional communication, accuracy, and working independently are strengths you already have, submit your application today.