Note: The job is a remote job and is open to candidates in USA. FireMon is hiring an Implementation Project Manager to manage customer implementations of its network security products and services. The role owns professional services delivery and the customer journey, coordinating stakeholders and internal teams to deliver customer value on or ahead of schedule.
Responsibilities
- The Implementation Project Manager is responsible for performing a wide range of activities related to the project management and implementation of FireMon products and services
- The role serves as a key partner and primary point of contact to customers; with ownership and accountability for ensuring our solutions deliver value to the customer on or ahead of schedule. Tactically, the PM owns Professional Services Delivery Projects and oversight of the customer journey inclusive of Sales Hand off, Services Engagement, and Services Hand off to effectively engage customers, successfully implement their solutions, and position them for ongoing success and support following implementation
- Manage simultaneous global projects for multiple customers ensuring timely implementations in accordance with best practices, policies, procedures and prescribed implementation methodology
- Plan, document and execute all phases of the project life-cycle including leveraging expertise in various project management functional areas including: Scope Management, Requirements Management, Timeline Management, Risk/Issue management, Communications Management, Priority & Dependency Management and the coordination of resources
- Build relationships at all levels of the customer to understand needs and drive time to value
- Promote change, continuous process improvement, and best practice adoption within both the business and technical team members
- Works in cross organizational fashion to formulate implementation level of effort estimates (LOE's) and Statements of Work (SOW's) with customers and future prospects
- Provide consistent and comprehensive updates to project stakeholders, including (at a minimum) to-date cost analysis, issue and resolution tracking, and communication with business lines and technology management
- Partner with internal teams (development, product management, sales, support and technical engineering) to overcome risks and drive Time to Value of our customers
Skills
- 3 or more years project management experience with a proven record of accomplishment of successfully delivering projects to senior executives/sponsors for Fortune 500 customers; experience working on and managing enterprise scale IT, Service Delivery, or similar projects or equivalent experience
- PMP Certification
- Bachelor's Degree in Business Administration, Computer Science, other related technical field, or equivalent experience
- Demonstrable flexibility and the ability to execute effectively in a fast-paced environment with competing priorities
- Strong negotiation, problem solving, risk management, prioritization, decision making and organizational skills
- Strong written and verbal communication skills, executive level presence and experience in communications facilitation
- Demonstrated success in a customer-facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, including an aptitude for improving customer satisfaction
- A natural self-starter, with strong team building, conflict resolution and collaboration skills
- Maintaining reliable and predictable attendance with experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize
- Experience working within Network Security is highly preferred
- Spanish language skills would be preferred
Benefits
- Remote work in the United States
- Employees can voice their ideas and collaborate across departments to learn new aspects of the company.
Company Overview
Company H1B Sponsorship