Note: The job is a remote job and is open to candidates in USA. Nobi is a pioneering company in AgeTech, focused on developing innovative solutions for elderly care. The Implementation Project Manager will oversee the post-contract customer journey, managing installations, customer onboarding, and training to ensure successful implementations.
Responsibilities
- Own all post-contract implementation activities for Nobi's US accounts, including staff trainings, installation oversight, customer onboarding, and post-go-live trainings
- Delegate select onboarding, training, and installation tasks to the Product Installation Specialist, while retaining overall project accountability for timelines, quality, and outcomes
- Manage all third-party vendor relationships supporting Nobi installations, ensuring work is scheduled, executed, and completed to Nobi's quality and timeline standards
- Coordinate or directly execute field service requests escalated from the Support team
- Lead remediation and upgrade efforts for existing accounts — including project planning, asset deployment coordination, and clear communication with internal and external stakeholders
- Serve as the primary implementation point of contact for customers, ensuring a smooth handoff from Sales and a seamless path to go-live
- Partner closely with the Director of Customer Enablement, Sales, and Support teams to keep every engagement on track
- Lead remediation and field service work at existing accounts, with several active projects requiring intermittent onsite presence
- Manage one direct report employee
Skills
- 5+ years of project management experience, ideally in a customer-facing implementation, deployment, or field services role
- Experience managing third-party vendors and coordinating multi-site installation or deployment projects
- Comfort managing a portfolio of concurrent customer engagements, including remediation and upgrade work at existing accounts
- Strong communication and stakeholder-management skills; comfortable delegating work while retaining ownership of outcomes
- Strong soft skills for training staff and client teams and for presenting to stakeholders — able to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience
- Willingness and ability to travel up to 50% of the time to customer sites across the US
- Self-motivated and effective working in a fully remote, distributed team
- Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such
- Experience in senior living, healthcare, or health tech environments is a plus
Benefits
- 401(k) matching
- Health, Dental and Vision, Life, STD/LTD insurances
- Paid time off
- Fully Remote Position (with up to 50% Travel requirements to customer sites)
- The opportunity to help build safer, more independent lives for older adults, as part of a mission-driven, fast-growing AgeTech company.
- Competitive Wage
Company Overview