Note: The job is a remote job and is open to candidates in USA. Dragonfly Health is hiring an Implementation Operations & Analytics Lead to support successful client implementations and ongoing client success. The role develops reporting and performance insights, coordinates requests and implementation work, analyzes client feedback and operational data, and improves tools and processes across teams.
Responsibilities
- Partner with Implementation leadership to develop and maintain dashboards, recurring reports, and performance measures that support successful implementations and ongoing client success
- Manage incoming analytics, reporting, implementation, training, and client project requests, coordinating scope, priorities, ownership, and timelines with leadership and stakeholders
- Analyze implementation, workload, and client performance data to identify trends, risks, and improvement opportunities, and present actionable recommendations
- Manage client surveys and feedback channels, translating results into clear summaries and recommendations that improve the client experience
- Lead consistent use of Salesforce, Monday.com, SharePoint, and related tools to strengthen data quality, reporting accuracy, documentation, and workflow visibility
- Support large client implementations by tracking milestones, identifying risks, coordinating resources, and resolving or escalating complex issues
- Bring cross-functional teams together to align workstreams, drive follow-up, and develop standardized tools, templates, and processes that improve execution
Skills
- Bachelor's degree in Business Administration, Healthcare Administration, Data Analytics, Information Systems, or a related field
- Three or more years of experience in analytics, reporting, operations, customer engagement, implementation, or a related role involving data analysis and stakeholder collaboration
- Experience developing and maintaining dashboards, recurring reports, and performance insights for operational or client-facing audiences
- Strong analytical and problem-solving skills, with the ability to identify trends, root causes, and process gaps and translate findings into practical recommendations
- Strong project planning and organizational skills, including managing request intake, competing priorities, implementation milestones, and issue resolution
- Effective communication and presentation skills, with the ability to align cross-functional teams, drive accountability, and create clear summaries, documentation, and scalable processes
- Proficiency with Microsoft Office, CRM, project management, reporting, collaboration, and survey tools, including Excel, Salesforce, Monday.com, and SharePoint
- Experience using these tools to improve data quality, adoption, and operational execution preferred
Benefits
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
Company Overview
Company H1B Sponsorship