Note: The job is a remote job and is open to candidates in USA. Tilda Research is reimagining clinical trial operations through AI-native tools and AI teammates that support study management, data quality, oversight, and trial execution. The Implementation Lead will guide customers through clinical technology implementations by translating clinical workflows into platform configurations, coordinating testing and go-live activities, and supporting customer adoption.
Responsibilities
- Own customer implementations from discovery and requirements gathering through configuration, testing, go-live, and adoption
- Lead implementation and workflow-discovery sessions with clinical research customers
- Understand the customer's existing clinical trial processes, systems, pain points, and operational requirements
- Develop implementation plans, workflows, milestones, dependencies, and launch criteria
- Coordinate implementation activities across customer stakeholders and internal Tilda teams
- Identify implementation risks and proactively drive issues toward resolution
- Ensure customers are operationally ready to use Tilda successfully
- Translate clinical trial workflows and business requirements into product configurations and technical requirements
- Understand how study teams operate and determine how Tilda should support or improve those workflows
- Partner with customers to redesign inefficient or manual processes rather than simply recreating legacy workflows
- Document customer requirements, use cases, workflows, configuration decisions, and product gaps
- Translate clinical requirements clearly for Tilda's Product and Engineering teams
- Help bridge communication between clinical users and technical teams
- Oversee the configuration Tilda based on customer study and operational requirements
- Support workflow configuration, data setup, user setup, permissions, and study-specific requirements
- Coordinate and execute User Acceptance Testing (UAT) and implementation validation
- Identify product issues, workflow gaps, and configuration problems during implementation
- Work with Product and Engineering to troubleshoot and resolve issues
- Support customers through go-live and early production adoption
- Serve as a knowledgeable resource on clinical trial operations and study workflows
- Understand the relationships and operational responsibilities across Sponsors, CROs, Sites, Investigators, and Study Teams
- Apply knowledge of clinical study startup, study conduct, monitoring, data collection, quality, and closeout where applicable
- Understand the operational impact of introducing new technology into clinical research workflows
- Help ensure implementations align with appropriate clinical research processes and GCP requirements
- Bring the voice of the customer and clinical operations perspective back to Product and Engineering
- Identify recurring customer requirements that should become standardized product capabilities
- Participate in discussions around workflow design and product improvements
- Help Product teams understand the operational impact of proposed features
- Identify opportunities where automation and AI can reduce manual clinical trial work
- Support testing and validation of new product capabilities
- Train clinical and operational users on Tilda workflows
- Conduct implementation workshops, workflow reviews, and customer training sessions
- Develop implementation documentation and best practices
- Support customers during their transition from legacy processes to Tilda
- Partner with Customer Success following go-live to ensure successful adoption and value realization
Skills
- 5-10 years of experience in Clinical Trial Operations, Clinical Project Management, Clinical Research, or related clinical trial functions
- Experience working within a CRO, pharmaceutical/biotechnology company, clinical research organization
- Strong understanding of clinical trial operations and study lifecycle workflows
- Experience managing clinical projects, studies, operational workstreams, or cross-functional clinical initiatives
- 2+ years of experience working with and implementing clinical trial technology, SaaS platforms, or clinical software products - is REQUIRED
- Demonstrated ability to translate clinical/business requirements into system workflows, product requirements, or configurations
- Experience partnering with Product, Engineering, Technology, or software implementation teams
- Strong project-management and organizational skills
- Strong customer-facing and stakeholder-management capabilities
- Ability to communicate effectively with both clinical/operational stakeholders and technical/product teams
- Strong problem-solving skills and a technology-oriented mindset
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- Similar clinical trial SaaS platforms
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