Note: The job is a remote job and is open to candidates in USA. PaxeraHealth is a leading medical IT developer specializing in Healthcare IT solutions. They are seeking an Implementation Engineer to support product deployment and enhance customer service in the healthcare sector.
Responsibilities
- Works within the Technical Support Services team to deploy and support products effectively, in a timely and collaborative manner
- Uses their broad support and Healthcare IT expertise and experience to lead the team to deliver outstanding customer service as perceived by our customers
- Works closely with their team and with Services Leaders, Projct Managers, Product Managers, Product Development and Sales teams to deliver outstanding service to our customers to improve patient care
- Work closely with the Solution Architects and Product Management to conduct technology, architecture, stakeholder assessments using common methodologies and processes
- Uses rigor and attention to detail to meet our quality objectives
Skills
- Bachelor's degree or college diploma, preferable in Computer Science, or equivalent experience
- Healthcare Integration knowledge is a must (HL7, DICOM, IHE)
- 5+ years of experience in customer support
- Excellent written and verbal communication skills
- Willingness and ability to learn new technologies
- Strong aptitude for solving problems independently and as a team
- Shell scripts under bash or Ruby/Perl scripts
- HTML, XML, PHP, and SQL
- Experience with administration of standard service such as: IIS, Directory Server, NTP, NFS or OpenSSL
- Good Knowledge of MS SQL DB management, Query and Administration
- Wide range of IT technical skills (Windows Server, Windows client, VMWare, Storage, Networking, Oracle, Backup Systems, etc.)
- Network administration: IPv4 networks, NAT, VLAN and VPN
- Network sniffing: Wireshark or tcpdump
- Active Directory configuration and administration
- Healthcare Integration knowledge and global standards like HL7, DICOM
- Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
- Requires experience with personal computer equipment. Must have advanced personal computer Windows skills
- Problem Solving/Analysis
- Technical Capacity. Requires the ability to independently perform all of the duties of the position efficiently and effectively
- Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used by clients and staff
- Communication Proficiency. Excellent communication skill is essential within project teams and externally with customers to support the company's overall goals of delivering industry-leading customer satisfaction
- Must have strong training skills to successfully convey technical information to non-technical users
- Teamwork. Operate effectively within a team environment
- Customer/Client Focus
- Initiative
- Time Management/Organizational Skills
- Professional demeanor and friendly, can-do attitude
- Must exercise discretion with customer, employee and company confidential information
- Practical knowledge in using 3rd party integration engine like Mirth Connect
- VMWare vSphere core products: ESXi, vCenter, Hyper-V
- Storage: FC infrastructure, Disk array design, setup and deployment, storage protocols = FC, NFS, DAS, NAS
- Disaster Recovery (DR) setup and validation: BackupExec, NAS, Cloud
- Experience with administration of standard service such as: Apache, bind, Directory Server, NTP, NFS or OpenSSL
Benefits
- Remote position.
- Company Health, Dental and Vision Insurance
- Life Insurance
- PTO, including Holidays, Vacations, Sick and Personal days
- 401K with discretionary company match
Company Overview
Company H1B Sponsorship