Note: The job is a remote job and is open to candidates in USA. Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform. The Customer Service Representative will support restaurant operators by providing seamless assistance and quick resolutions to their inquiries.
Responsibilities
- Provide timely, friendly, and professional support to Loman AI customers via Slack, Hubspot, Crisp and email
- Troubleshoot and escalate technical issues to the engineering team when needed
- Guide customers through setup, configuration, and common workflow
- Track, document, and resolve customer inquiries with accuracy
- Maintain a high level of product knowledge to act as a trusted advisor to customers
- Identify recurring issues and collaborate with product and engineering to improve the platform
- Assist with onboarding new restaurant partners when required
- Contribute to building out our knowledge base and support documentation
Skills
- 2+ year of customer service, technical support, or help desk experience
- Strong written and verbal communication skills
- Proficiency with Slack and Hubspot (or similar support tools)
- Comfort with technology and troubleshooting software
- Ability to work independently during evenings and weekends with minimal supervision
- Highly organized with strong attention to detail
- Positive, empathetic, and customer-first mindset
- Experience in restaurant operations or restaurant technology
- Familiarity with POS systems like Toast, Spoton or Square
Benefits
- Be part of a fast-growing startup redefining how restaurants operate
- Work remotely with a supportive, collaborative team
- Growth opportunities as the company scales
- Competitive salary and flexible schedule
Company Overview