Note: The job is a remote job and is open to candidates in USA. Intuit is a company that provides a configurable, AI-powered platform for mid-market businesses. As an Implementation Consultant Senior Manager, you will lead a team of Implementation Consultants to ensure successful software deployment, maximize client satisfaction, and drive strategic initiatives for operational excellence.
Responsibilities
- Lead, mentor, and develop a team of Implementation Consultants, ensuring alignment with company goals and best practices for IES deployment, accelerated Time-to-Value, immediate Feature Adoption, and client satisfaction
- Drive successful and timely go-lives by developing scalable deployment strategies, optimizing the system configuration and data migration lifecycle, and improving implementation quality metrics for complex mid-market businesses
- Design, implement, and manage the operational frameworks used to continuously track and optimize team performance, including a strategic focus on Productivity, Delivery Excellence, and Strategic Impact
- Strategically prepare the team to pivot and absorb new deployment requirements driven by product evolution and company strategy
- Act as a strategic partner between Sales, Product, Professional Services, and Support teams to ensure a seamless transition from contract-close through technical go-live and frictionless handover, with a specific focus on ensuring post-implementation feature use and account health
- Advocate for client needs and process improvements, providing deep, data-driven insights to Product and Engineering teams to influence future IES enhancements
- Oversee high-priority deployment risks and project escalations, ensuring quick resolution that preserves project timelines and long-term client satisfaction and confidence
- Foster a culture of technical excellence, continuous improvement, and the sharing of advanced accounting principles and IES product knowledge within the Implementation organization
Skills
- 7+ years of experience in technical implementation leadership or professional services management, with a strong focus on complex mid-market B2B financial software or comprehensive ERP/SaaS solutions
- Demonstrated deep functional expertise in enterprise software implementation, configuration, and data migration, with a preference for direct experience with IES or a comparable accounting/ERP suite
- Proven ability to lead and scale high-performing teams, while managing teams through organizational and product changes in a solution deployment-centric environment
- Strong technical and functional understanding of multi-entity accounting principles and financial reporting
- Experience in strategic deployment planning, methodology development, and leading large-scale change management initiatives
- Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration
- Ability to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions
- A passion for technical excellence, solution architecture, and building long-lasting client relationships in the mid-market space
- Active Tax Credential (Enrolled Agent, CPA) or equivalent advanced accounting certification is highly preferred
Benefits
- This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).
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