Note: The job is a remote job and is open to candidates in USA. CivicPlus is a company dedicated to improving local government operations through innovative solutions. The Implementation Consultant I will guide customers through project delivery, managing timelines and facilitating communication to ensure successful adoption of CivicPlus solutions.
Responsibilities
- Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
- Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations
- Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution
- Oversee setup and configuration of software or systems to align with the client environment
- Manage small to medium-sized product-specific contracts
- Perform or coordinate add-ons as needed by product
- Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
- Participate in product improvement and review initiatives
- Maintain a high-level understanding of how CivicPlus products work together
- Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects
Skills
- High school diploma or equivalent
- 1 year of applicable experience
- Product-specific certifications may be required upon hire
- Ability to work at a computer and monitor, sitting or standing, for extended periods
- Ability to travel efficiently across a large geographic territory up to 10%
- Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information
- Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives
- Ability to speak and present to individuals or groups on technical subjects related to the role
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
Company Overview