Note: The job is a remote job and is open to candidates in USA. TeamDynamix is looking for a sharp, fast-learning, and well-polished Implementation Consultant to join their expanding team. In this remote role, you'll manage projects, lead software implementations, and help clients achieve and exceed their goals while delivering high-quality consulting services and maintaining client satisfaction.
Responsibilities
- Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients
- Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure
- Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements
- Configure and test the solutions to ensure quality standards are met
- Address and resolve challenging client issues
- Manage project timelines and effectively handle multiple client assignments simultaneously
- Provide prompt and accurate project status updates to management
- Maintain complete client satisfaction throughout implementation projects
Skills
- Bachelor's degree in a related business field
- 3–5+ years of relevant IT Service Management experience
- Exposure or experience with scripting languages such as JavaScript, Python, and PowerShell and/or automation platforms (iPaaS)
- Strong project management knowledge, and excellent presentation and interpersonal skills
- Experience implementing SaaS-based solutions
- Exposure or experience with Asset Management software and practices
- Excellent written and verbal communication abilities, with strong facilitation skills to advise clients
- Ability to define business requirements, translate them into creative solutions, and build client relationships based on trust and respect
- Willingness to travel occasionally as needed (1-2 times annually)
- Self-starter with a strong work ethic
Benefits
- Competitive compensation that reflects employees’ skills and contributions.
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
Company Overview