Note: The job is a remote job and is open to candidates in USA. Iron Mountain provides records and information management, digital transformation, data center, and asset lifecycle management solutions. The Hyperscale Account Manager will serve as the primary client contact for a key hyperscale account, ensuring customer satisfaction, coordinating operational execution, managing commercial agreements and vendors, and overseeing financial reporting.
Responsibilities
- Serve as the primary point of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams
- Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments
- Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal
- Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance
Skills
- Proven experience managing client relationships, driving program execution, and troubleshooting client issues within a fast-paced environment
- Strong capability to interpret commercial contracts (MSAs/SOWs), oversee project invoicing, and perform detailed data analysis for client reporting packages
- Exceptional written and verbal communication skills alongside strong time management to prioritize multiple complex projects under tight deadlines
- Proficiency with business software tools and the flexibility to travel throughout the United States
- A Bachelor's degree is strongly encouraged
Benefits
- Hybrid work options combining office and remote flexibility to support your personal well-being.
- Generous paid time off and holiday schedules.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional career growth within a global organization.
Company Overview