Note: The job is a remote job and is open to candidates in USA. SURON is seeking a Human Resources Manager to lead day-to-day HR operations for a digital marketing agency with W-2 employees and 1099 independent contractors. The role oversees payroll, recruiting, onboarding and offboarding, employee relations, and HR administration while partnering with agency leadership on staffing needs and workplace support.
Responsibilities
- Process accurate, timely employee payroll in ADP, including salaries, hourly wages, approved overtime, commissions, bonuses, deductions, and adjustments
- Maintain employee payroll records, direct deposit information, tax elections, and approved compensation changes
- Review time records and payroll reports, reconcile discrepancies with finance, and obtain required approvals
- Resolve payroll questions and coordinate with ADP and finance on system issues, payroll reporting, and year-end W-2 preparation and review
- Manage contractor onboarding, W-9 collection, signed agreements, and payment documentation
- Coordinate approved invoices, payment schedules, and applicable 1099-NEC reporting with finance through the agency's established payment process
- Partner with leadership, finance, and outside advisers to review employee and contractor classifications and maintain supporting documentation
- Manage recruiting for roles across paid media, SEO, social media, content, creative, account management, and agency operations
- Coordinate job postings, interviews, offers, employee onboarding, and required new-hire documentation
- Work with department leaders to anticipate staffing needs tied to client onboarding, campaign deadlines, and project workloads
- Serve as a trusted HR resource for employees and managers, addressing workplace concerns promptly and confidentially
- Guide managers on feedback, performance reviews, development plans, conflict resolution, and disciplinary matters
- Manage sensitive employee relations matters and investigations fairly, involving leadership or outside counsel when appropriate
- Support employee engagement and retention
- Manage employee resignations and terminations professionally and respectfully, including separation documentation and exit interviews
- Coordinate final payroll in ADP, applicable accrued leave payouts, and benefits transitions with finance and benefits providers
- Partner with managers and IT to arrange equipment returns and remove access to agency and client systems
- Coordinate handoffs of ongoing work and client responsibilities, and update employee records in ADP and other HR systems
- Maintain employee records, the employee handbook, and HR policies; coordinate required training and support compliance with applicable employment requirements
- Administer employee time off, leave, and any company-sponsored benefit programs, coordinating with providers as applicable
- Coordinate confidentiality and intellectual property documentation with department leaders
- Track headcount, turnover, hiring activity, and labor costs; recommend practical improvements to HR processes and workforce planning
Skills
- 3-5 years of progressive HR experience, including ownership of HR operations or experience in an HR management role
- Hands-on experience processing payroll in ADP and reviewing payroll reports for accuracy
- Experience supporting both W-2 employees and 1099 independent contractors, including onboarding and payroll or payment coordination
- Working knowledge of employment requirements, wage and hour practices, worker classification, and confidential record keeping
- Strong communication, organization, problem-solving, and employee relations skills, with sound judgment when handling sensitive information
- Proficiency with spreadsheets, HR systems, and standard business collaboration tools
- Experience in a digital marketing, advertising, creative, or professional services agency
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
Benefits
- Remote work
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