Note: The job is a remote job and is open to candidates in USA. Randstad USA is a massive global enterprise leader seeking a Workday HRIS Digital Experience Analyst. The role involves optimizing digital employee experiences and self-service workflows while managing the Workday Help Knowledge Management platform.
Responsibilities
- Create, publish, govern, and optimize employee-facing digital HR content and self-service articles
- Analyze user behavior, search trends, and ticket metrics to continuously improve case deflection and self-service adoption
- Partner closely with HR Shared Services, COEs, and Change Management teams to establish Workday as the definitive, authoritative source for global HR support
Skills
- Direct, hands-on configuration experience with Workday HCM AND Workday Help modules (Case Management / Knowledge Base background is a must)
- 3+ years of experience in HR technology, HR operations, digital experience, or knowledge management within an enterprise system
- An analytical mindset with a proven track record of interpreting user feedback and search data to streamline HR processes
- Strong proficiency with Advanced MS Office Suite tools (Excel, Word, PowerPoint)
Benefits
- 100% Remote
- Monday–Friday, 8:00 AM – 5:00 PM CST (with great manager flexibility!)
- W2 contract
Company Overview
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