Note: The job is a remote job and is open to candidates in USA. Canopy Service Partners is hiring an HR Generalist to own weekly payroll, benefits administration, and core HR operations across a growing, multi-state organization. The role also supports employee inquiries, onboarding and offboarding, compliance, and the transition to Paycom.
Responsibilities
- Process 10 to 13 end-to-end weekly payrolls accurately and on time, including employee changes, hourly pay, overtime, bonuses, commissions, deductions, exceptions, and manual checks
- Review payroll inputs, reconcile payroll registers, audit employee and payroll data, investigate discrepancies, and drive issues through resolution
- Maintain payroll calendars, controls, documentation, and approval processes across multiple legal entities and states
- Support compliance with federal, state, and local wage-and-hour and payroll requirements, including requirements in California, Massachusetts, Minnesota, Illinois, and other states where Canopy operates
- Manage payroll tax registrations, agency notices, garnishments, wage notices, required state and local reporting, and related employee communications
- Coordinate year-end payroll activities, including employee data audits, W-2 processing, reconciliations, corrections, and employee support
- Support workers' compensation, payroll, retirement plan, and other internal or external audits by preparing accurate records and resolving open items
- Own day-to-day administration of medical, dental, vision, life, disability, and voluntary benefit programs, including enrollments, qualifying life events, status changes, terminations, employee questions, and issue resolution
- Reconcile benefit enrollments, payroll deductions, carrier records, and invoices; investigate and resolve discrepancies promptly
- Administer day-to-day 401(k) processes, including contribution changes, payroll funding coordination, employee questions, compliance support, and vendor follow-up
- Support annual open enrollment and benefits onboarding for newly acquired partner companies, including employee communications, enrollment support, data validation, and follow-through
- Coordinate employee leaves with Lincoln, Canopy's leave administrator, and ensure related payroll, benefits, HRIS, and employee communications are accurate and timely
- Partner with the HR Operations Leader on benefits renewals, plan changes, audits, reporting, and other program initiatives
- Manage shared Employee Services inboxes by triaging requests, providing accurate and responsive support, tracking issues to resolution, and escalating complex or sensitive matters appropriately
- Coordinate employee onboarding and offboarding, including required documentation, HRIS updates, benefits and payroll setup, I-9 completion, and communication with employees and internal partners
- Maintain accurate, complete, and confidential employee records across multiple entities and systems
- Serve as a first point of contact for routine questions about payroll, benefits, policies, employment records, and other HR matters
- Work closely with HR Business Partners to provide first-line employee and manager support and coordinate follow-up on matters requiring HRBP involvement
- Support the transition from Inova to Paycom by assisting with data validation, testing, process documentation, employee support, and adoption of new workflows
- Identify opportunities to simplify work, strengthen controls, improve the employee experience, and create scalable HR processes for a growing organization
- Contribute to cross-functional projects and company priorities outside of regular day-to-day responsibilities
Skills
- 1 to 4 years of experience in human resources, payroll, benefits, HR operations, or a related field
- Hands-on payroll experience and a strong understanding of payroll fundamentals are required
- Strong attention to detail and a commitment to accuracy, confidentiality, and timely follow-through
- Responsive, service-oriented communication style and the ability to build trust with employees, local leaders, vendors, and HR partners
- Sound judgment, curiosity, and persistence when investigating issues and resolving problems
- Resilient, flexible, and adaptable, with the ability to manage competing priorities in a fast-changing, growth-oriented environment
- Comfort learning new systems, improving processes, and taking on increasing responsibility over time
- Experience independently processing payroll from start to finish is strongly preferred
- Experience supporting multi-state payroll, wage-and-hour compliance, benefits administration, or employee lifecycle processes is preferred
- Experience using a payroll or HRIS platform
- Bilingual English/Spanish capability is strongly preferred, including the ability to discuss payroll, benefits, policies, and other HR matters clearly with employees
- Bachelor's degree, payroll certification, or HR certification is a plus but not required
Benefits
- Annual bonus opportunity of up to 20% of base salary, based on company performance and individual performance against established goals.
- Remote work from a state where Canopy currently operates; candidates located in Chicago or Charlotte are strongly preferred. If based outside Chicago, occasional travel for quarterly team meetings is expected.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: paid time off and paid holidays.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: employer-paid short-term disability insurance.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: employer-paid long-term disability insurance.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: employer-paid basic life and AD&D insurance.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: 401(k) retirement plan with up to a 4% company match.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: multiple Cigna medical plan options, including a broad-access OAP plan, an in-network OAP plan, and a high-deductible health plan with HSA eligibility.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: multiple Cigna dental plan options and comprehensive Cigna vision coverage.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: $250 employer HSA contribution for employees enrolled in a high-deductible health plan, or access to health care and dependent care flexible spending accounts.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: pre-tax commuter benefits for parking, transit, and vanpool expenses.
- Employees who work 30 or more hours per week are eligible for benefits after 30 days of employment: optional legal assistance, critical illness, accident, and hospital indemnity coverage.
Company Overview