Note: The job is a remote job and is open to candidates in USA. Spectrum Center Schools and Programs is a rapidly growing organization with a social mission to offer hope. They are seeking a Human Resources Generalist to provide day-to-day HR support and employee relations assistance, serving as a trusted HR contact for various HR-related inquiries and processes.
Responsibilities
- Serving as an HR contact for assigned employees, leaders, campuses, or business areas
- Responding to employee and manager questions regarding HR policies, procedures, employee records, onboarding, HR systems, and general HR processes
- Handling routine employee relations concerns, including attendance issues, policy clarification, documentation follow-up, workplace concerns, and first-level manager or employee support
- Supporting managers with corrective action and performance documentation using established HR templates, processes, and guidance
- Assisting with performance management follow-up, including documentation tracking, meeting preparation, and next-step coordination
- Supporting ADA and accommodation processes by gathering information, tracking documentation, coordinating follow-up, and escalating complex or sensitive matters as appropriate
- Conducting initial fact gathering for routine employee concerns and escalating matters requiring investigation, higher-level review, or legal guidance
- Processing onboarding documentation, new hire information, HRIS updates, employee records, and compliance tracking
- Maintaining accurate and confidential employee files, documentation, and HR records
- Assisting with compliance-related tracking, reporting, acknowledgments, required training, and employment documentation
- Supporting HR communications, policy rollouts, employee experience activities, and training coordination
- Partnering with HR Specialist, Senior HR Generalist, HR Business Partner, Payroll, Benefits, Talent Acquisition, Compliance, and Operations teams to resolve routine HR needs
- Identifying recurring questions, documentation gaps, process issues, and employee relations trends to share with HR leadership
- Escalating higher-risk, multi-issue, legally sensitive, complex ADA, leader-level, or high-impact matters in accordance with established escalation standards
- Performing other assigned duties to support HR department and organizational objectives
Skills
- High school diploma or equivalent with passage of basic skills test
- Minimum 2-4 yr.'s prior experience working in human resources function, with a strong background in employee relations and field partnerships
- Prior experience and/or highly proficient in reading, writing, analyzing and interpreting detailed reports and business correspondence
- Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability
- Proven ability to handle complex employee relations issues confidentially and objectively
- History of success building credibility, effectively managing multiple projects and collaborating across all organizational levels
- Well-versed in the use of relevant technology including experience with computers, Microsoft Office Suite, database entry and basic office equipment
- Bachelors degree or higher in human resources, business administration or a closely related field of study preferred
- Licensed currently or in the process of obtaining a SHRM-CP, PHR or other related HR certification preferred
- Prior experience and/or highly knowledgeable in HRIS, onboarding, employee records, compliance tracking, policy guidance, corrective action documentation and/or performance documentation preferred
- Prior experience in education, healthcare, behavioral health, multi-site operations and/or a compliance-driven environment preferred
- Experience working with HRIS, case management systems, reporting tools and/or other HR related technology preferred
Benefits
- Comprehensive Medical, Dental and Vision Plans
- FREE Telehealth and Virtual Counseling Sessions
- FREE Health Advocacy Services and 24/7 Nurse Line
- Company Paid Life & Disability Insurance
- Company Paid Employee Assistance Program
- Flexible Spending and Health Savings Accounts
- Personal Protection Insurance Plans
- Cigna Healthy Pregnancies, Healthy Babies Program
- Legal Services Insurance
- Pet Health Insurance
- Accrual-based Paid Time Off
- School Hours and Paid Holiday Schedule
- Extensive Personal and Life Event Paid Leave Policy
- 401k Retirement Saving Plan
- Perks at Work Employee Discount Program
- Opportunities for Growth & Development
Company Overview