Note: The job is a remote job and is open to candidates in USA. Coaches.com builds and operates high-ticket coaching programs for health and wellness brands, providing sales, coaching, technology, and operational infrastructure. The Director of Human Resources will build and lead the company’s HR function, personally managing people operations, employee relations, compliance, performance management, recruiting, organizational development, and HR systems.
Responsibilities
- Take ownership of the HR and people-operations function at Coaches.com
- Serve as a trusted advisor to the CEO, COO, and executive leadership team
- Bring leadership clear recommendations—not simply identify problems
- Build the policies, systems, and processes required to support continued growth
- Balance the interests of our people with the company’s performance, culture, and risk-management needs
- Determine when an issue can be handled internally and when outside counsel or specialized expertise is required
- Personally manage sensitive employee and contractor matters from beginning to end
- Guide managers through performance concerns, corrective action, conflicts, complaints, and terminations
- Prepare documentation related to performance management, disciplinary action, and separation decisions
- Help leadership make timely, consistent, and defensible personnel decisions
- Resolve routine people issues without unnecessarily escalating them
- Maintain and improve policies, agreements, handbooks, personnel records, and required documentation
- Monitor applicable federal and state employment requirements
- Manage matters involving leave, accommodations, workplace complaints, and other employment obligations
- Identify workforce risks early and develop practical solutions
- Coordinate with outside employment counsel on higher-risk or legally complex matters
- Build practical performance-management systems that create clarity and accountability
- Establish consistent standards for feedback, performance improvement, promotions, and terminations
- Coach managers through difficult conversations and personnel decisions
- Train managers on leadership, communication, documentation, and accountability
- Help address underperformance promptly and professionally
- Create systems that recognize and retain high-performing people
- Improve the company’s recruiting, interviewing, selection, offer, onboarding, and offboarding processes
- Partner with leadership on workforce planning, organizational structure, and critical hiring needs
- Help establish compensation ranges, promotion standards, career paths, and retention strategies
- Strengthen the employee experience while preserving the speed and ownership of an entrepreneurial company
- Select, implement, and manage appropriate HR systems and workflows
- Maintain accurate personnel records and documentation
- Oversee onboarding, benefits administration, and other core HR operations
- Establish reporting around headcount, hiring, turnover, retention, performance, and employee relations
- Ensure approved compensation adjustments are accurately documented and communicated to Finance Team for payroll processing
Skills
- 6–8+ years of progressive HR experience
- Experience independently owning or leading an HR function
- A demonstrated startup mentality and willingness to personally execute the work
- Experience supporting a rapidly growing, distributed, or operationally complex organization
- Strong expertise in employee relations, investigations, performance management, terminations, and documentation
- Working knowledge of employment practices and experience partnering effectively with employment counsel
- Experience supporting employees, independent contractors, and remote team members
- Proven ability to advise founders, executives, and senior managers
- Experience building HR systems and processes from the ground up
- Excellent judgment, discretion, emotional intelligence, and communication skills
- Ability to balance empathy and fairness with accountability and business realities
- Confidence to challenge leadership respectfully when the facts or risks require it
- High personal initiative and the ability to operate without a large team or extensive support structure
- Comfort moving quickly and making sound decisions when every process has not yet been established
- Bachelor's degree or equivalent professional experience
- SHRM-SCP, SPHR, or comparable certification is strongly preferred
- Experience in health and wellness, coaching, sales organizations, call centers, professional services, or other performance-driven environments is highly valuable
Benefits
- Remote work arrangement
- Performance-based bonus of up to 15%
- Opportunity to grow into Head of People or Vice President of People as the company and HR function continue to develop
- Work directly with the company’s founders and executive leadership
- Meaningful authority, visibility, autonomy, and the ability to make a measurable impact across the company
Company Overview