Note: The job is a remote job and is open to candidates in USA. QC Servion is a centralized support hub providing human resources and other operational services across companies in the data center industry. The Human Resources Business Partner, Design will serve as a strategic advisor to Design leaders and employees, providing employee-relations support, manager coaching, workforce planning, talent development, compliance guidance, and data-informed HR strategies in a remote-first environment.
Responsibilities
- Employee Relations & Trust-Building: Navigating challenging scenarios, unfavorable job site dynamics, and a historically under-supported employee population, while establishing credibility through authentic engagement. Establishing credibility with a team while educating leaders and employees on how HR can support their success
- People-Manager Development: Strengthening leadership capabilities through practical coaching, clear expectations, and guidance on managing performance, accountability, and employee development
- Attrition & Retention: Identifying factors contributing to employee departures and developing practical strategies to strengthen engagement, retention, and the overall employee experience
- Policy & Process Enforcement: Reinforcing established HR processes while remaining adaptable to the evolving needs of the Design organization
- Serve as the primary HR partner and build trusted relationships with Design leaders and employees
- Partner with managers to address employee relations matters, performance concerns, workplace investigations, corrective actions, and conflict resolution
- Support managers in implementing performance improvement plans and documenting employee relations matters
- Maintain current knowledge of Employee Handbook, Operations Manual and Environmental Health & Safety Manual
- Maintain compliance with federal, state and local employment laws, and regulations while mitigating organizational risk
- Ensure employment documentation and records are accurate, secure, and audit-ready
- Recommend and implement process improvements that leverage automation and emerging technologies
- Partner with department leaders to develop and execute workforce strategies that support operational priorities and long-term objectives
- Facilitate workforce planning discussions and identify talent gaps, organizational risks, and future capability needs
- Support change management initiatives, ensuring smooth transitions during organizational shifts and growth periods
- Use HR data, analytics, and predictive insights to improve decision-making, retention, and performance outcomes
- Work cross-functionally with internal partners to resolve HR matters and challenges
- Partner with managers to address employee relations issues, ensuring fair, consistent, and compliant resolutions
- Lead engagement strategies that enhance retention and strengthen employee connection in a remote-first organization
- Understanding the needs of employees and leaders who are predominantly in the field on client sites
- Performs other related duties as assigned
Skills
- • Knowledge of impactful human resource processes and best practices
- • Exceptional interpersonal and communication skills, with the ability to influence at all levels
- • Skilled in building trust, managing sensitive situations, and maintaining confidentiality
- • Proficient in Rippling or a similar HRIS, with the ability to optimize platform functionality
- • Intermediate skills using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management to support our software defined organization
- • Ability to work successfully in a remote, high-accountability environment with competing priorities
- • Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
- • Frequently required to remain in a stationary position
- • Frequently moving through home office
- • Up to 15% as needed. This may include travel to any or all 50 US states where we have field services employees
- • A Bachelor's degree or equivalent years of relevant Human Resources experience
- • 5+ years of proven experience in a Human Resources Business Partner role with experience supporting multiple business units, field operations, engineering, construction, manufacturing or plumbing is preferred
- • A recognized HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) or MS in Human Resources or Organizational Development is a plus
Benefits
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
- Flex spending accounts (FSA).
- Dental and vision plans.
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
- 401k with company match and self-directed brokerage account option.
- PTO including additional paid time off during the last week of the year.
- Company paid life insurance coverage for employees and their eligible dependents.
- Short and long-term disability, AD&D coverage.
- Professional development opportunities, tuition reimbursement, and professional licensing assistance.
- Paid parental leave after one year of employment.
Company Overview