Note: The job is a remote job and is open to candidates in USA. PrestigePEO is seeking a client-focused HR Time and Attendance Analyst to support clients and internal stakeholders with timekeeping platforms. The role provides front-line support by resolving system issues, assisting with configurations, answering questions, supporting onboarding, and identifying improvements to enhance the client experience.
Responsibilities
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR
- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing
- Guide clients through system navigation, functionality questions, and problem resolution in real-time
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals
- Support onboarding of new clients and system users within timekeeping platforms
- Track, log, and report on client interactions, open issues, and resolutions using internal systems
- Identify patterns or recurring issues and suggest improvements to workflows or training materials
Skills
- 1–3 years of experience with timekeeping, HRIS, or payroll systems
- Experience working with a time and labor management system
- Prior experience in a client-facing role, with a strong focus on customer service and communication
- Excellent verbal and written communication skills with a strong customer service orientation
- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through
- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution
- Self-motivated with the ability to work independently and as part of a cross-functional team
- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams
- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus
Company Overview