Note: The job is a remote job and is open to candidates in USA. Highmark Health is a healthcare organization seeking an HR Shared Services Administration Specialist. The role involves providing operational support to the HR Shared Services team, focusing on customer service, regulatory compliance, and process improvement.
Responsibilities
- Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team. Responsible for timely completion of fulfillment activities and customer inquiries
- Responsible for customer focused ongoing communication with current and former employees related to service requests and case management resolution
- Perform scheduled audits related regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs
- Complete projects and studies as needed, utilizing professional judgment and professional knowledge
- Regularly assess services and process and proactively identify areas of opportunity for improvement. Maintain detailed process/procedure documentation and update, as needed
- Meet customer commitments on-time. Ensure KPI customer satisfaction levels remain high from both internal staff and external customers
- Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support. Identify and escalate issues to HR systems support teams for analysis and resolution
- Other duties as assigned or requested
Skills
- Bachelor's degree in Human Resource or related field
- 3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance
- Must have experience with high volume case management, leave of absence experience, and have experience with coding time in UKG
- Workday experience
- Transactional function responsibility experience
- PHR/SPHR
- Certified Employee Benefits Specialist (CEBS)
- Workday Certification
Benefits
- Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
- The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
- We endeavor to make this site accessible to any and all users.
- For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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