Note: The job is a remote job and is open to candidates in USA. TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable business practices. The HR Project Manager oversees HR and Recruiting projects, budgets, vendor relationships, reporting, organizational planning, and cross-functional initiatives across North America.
Responsibilities
- Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
- Monitoring and reporting on the status of projects including cost, timing, and staffing
- Ensuring adherence to internal and external quality standards (e.g., International Standards Organization)
- Identifying/resolving obstacles to completing projects on time and to budget
- May include work managing multiple, interrelated projects (including business transformation projects)
- On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables
- Partner with finance team to plan for each year’s Recruiting and HR annual budgets (including all subsidiaries for North America)
- Attend monthly reforecasting calls to plan for and speak to any operational changes that will have budget impacts to ensure reforecasts accurately account for cost
- Review invoicing for HR and Recruiting to ensure accuracy, adherence to contractual requirements, and breakdown of costs
- Submit purchase requests for invoices and expected costs throughout the calendar year, following up on approvals for purchase order generation
- Partner with accounts payable to ensure invoices are processed and paid in a timely manner, receiving purchase orders with receipt of services or goods
- Maintain vendor relationships as primary billing contact for billing inquiries, invoice payments, and handling of any disputes
- Partner with procurement for new vendor onboarding and contract renewals
- Prepare monthly Headcount Ratio Management (HCRM) reporting includingoverall personnel headcount, FTE per department, hours worked, monthly employees hired and terminated, shared with global leadership
- Prepare monthly Cost Per Hire (CPH) reporting including monthly new hire starts and a detailed breakdown of recruiting cost per hired based on cost categories, shared with global leadership
- Process any purchase card orders as necessary and reconcile with cost allocations
- Partner with VP of Recruiting to facilitate scheduling of quarterly town halls and selection of each quarter’s presenter
- Develop and maintain organizational chart for TP North America’s CPO
- Review Workday for accuracy to the organizational chart and assist with updates
- Prepare and track total personnel labor cost, severance amounts, and savings for reductions within the organization for any reductions in force, maintaining strict confidentiality when working with regional and global leadership
- Work with TP North America’s CPO to develop presentations
- Additional tasks as needed or required by the business
Skills
- Bachelor's degree in Human Resources, Business Administration, Project Management, Organizational Development, or a related field; equivalent experience may be considered
- Minimum of 5 years of progressive HR experience, including experience supporting operations, employee lifecycle processes, or HR transformation initiatives
- Minimum of 2–3 years of project management experience, preferably within a BPO, contact center, shared services, outsourcing, or high-volume operations environment
- Demonstrated ability to manage multiple complex projects simultaneously while balancing competing priorities and deadlines
- Strong understanding of HR operations, talent acquisition, onboarding, employee relations, workforce planning, compliance, and HR reporting
- Experience working with cross-functional stakeholders, senior leaders, vendors, and operational teams
- Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and project tracking tools; experience with HRIS, ATS, or workforce platforms preferred
- Project management certification such as PMP, CAPM, PRINCE2, or equivalent
- HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR
- Experience supporting global, multi-site, remote, or hybrid BPO operations
- Experience with HR process improvement, automation, dashboard reporting, system implementations, or organizational change initiatives
- Familiarity with client-facing service delivery environments, SLAs, KPI governance, and operational ramp planning
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental, for eligible team members
- Mental health and well-being resources, including Employment Assistance Programs, for eligible team members
- Health and personal time off (HPT) for eligible team members
- Leave programs for eligible team members
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- A platform for limitless career advancement
- A workplace culture of inclusion and diversity
- A workplace conducive to happiness and a healthy work-life balance
Company Overview
Company H1B Sponsorship