Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. The HR FIU Cases Analyst II analyzes and investigates customer and transactional activity, confirms suspicious activity, and files suspicious activity and currency transaction reports with regulatory agencies while managing multiple banking products, financial crime types, and systems.
Responsibilities
- Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity
- Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement
- Maintains service levels with workload in accordance to policies, procedures and compliance standards
- Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries
- Maintains standards of Production, Quality and Leadership results for workstreams assigned
- Other duties as assigned
Skills
- High School Diploma or equivalent
- Typically requires a minimum of two years of related experience
- Attention to detail
- The ability to manage multiple workstreams & priorities
- Strong written and verbal communication skills
- Self Sufficient and well organized
Benefits
- Hybrid, remote-office work arrangement
- Annual performance-based incentive opportunity
- Comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, and paid time off
Company Overview