Note: The job is a remote job and is open to candidates in USA. Careers In Travel | Destination Planners is seeking dependable, customer-focused individuals to support clients with hotel and resort planning. The Hotel Customer Support Coordinator will research accommodations, assist with reservations, communicate booking details, maintain client records, and provide follow-up throughout the planning process.
Responsibilities
- Assist clients with hotel and resort research based on their preferences, dates, and budget
- Review available accommodations, property features, and reservation options
- Support clients with hotel booking and confirmation details
- Communicate important reservation information and updates clearly
- Assist with questions, modifications, and other reservation-related needs
- Research property locations, amenities, room options, and available services
- Maintain accurate client preferences and reservation records
- Provide timely follow-up throughout the planning and booking process
- Utilize online booking platforms and approved industry resources
- Follow established procedures for reservations and client documentation
- Deliver professional and courteous customer support
Skills
- Strong customer service and interpersonal skills
- Clear written and verbal communication
- Excellent attention to detail and organization
- Ability to research and compare information online
- Comfortable learning new reservation platforms and systems
- Ability to manage multiple requests and follow through independently
- Must be 18 years of age or older
- Reliable computer and internet access
- Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
Benefits
- Fully remote environment
- Flexible scheduling
- Training and ongoing educational resources
- Access to booking and reservation tools
- Hotel, resort, supplier, and destination resources
- Continued learning related to accommodations and vacation planning
Company Overview