Note: The job is a remote job and is open to candidates in USA. DCX is a business process outsourcing company that supports growth-focused businesses with global talent. The Home-Based Customer Service Representative will handle customer inquiries, resolve service issues, manage orders, and collaborate with internal teams to deliver strong customer experiences.
Responsibilities
- Serve as the primary point of contact for customer inquiries and issues, providing professional, courteous, and empathetic support via phone, email, and other communication channels
- Process, track, and manage sales rep/customer orders using the ACES order platform, ensuring accuracy andtimelyfulfillment
- Monitorand manage the Contact Us from Aces emails,identifying, addressing, and resolving questions and concerns efficiently
- Maintaina strong focus on customer satisfaction by resolving issues with patience, clarity, and a positive attitude
- Develop andmaintainin-depth knowledge of customer supply products to effectivelyassistsales reps and customers
- Collaborate with internal teams to ensureaccurateorder processing and seamless customer experiences
- Demonstratestrong organizational skills to manage multiple tasks and priorities in a fast-paced environment
Skills
- A highly proficient communicator in both spoken and written English
- Strong customer service orientation
- Excellent problem-solving and analytical skills
- Strong organizational and time management skills
- Ability to function well in a high-paced and at times stressful environment
- Language Proficiency: Strong verbal, written, and English communication skills
- Working Schedule: Ability to work within US operating hours
- Technical Skills: Proficient in Microsoft Word, Excel, and Outlook
- Comfortable learning and using order management and customer service platforms
- Experience working with customer orders, order entry, order tracking, or order management systems
- Familiarity with sales representative and customer-driven environments
- Ability to develop and maintain strong product knowledge to effectively assist customers and sales representatives
- Strong ability to manage customer inquiries through email, phone, and other communication channels
- Ability to work independently when resolving customer concerns while knowing when to escalate issues to the appropriate team
- Strong organizational skills with the ability to manage multiple orders, inquiries, and priorities simultaneously
- Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
- Experience: 13 years of experience in Customer Service, Order Management, Sales Support, or a related role preferred
- Experience using CRM, order management, or e-commerce platforms is an advantage
- Experience in the promotional products or customer supplies industry is an advantage
Benefits
- Permanent work-from-home setup
- Company equipment provided
- Government Mandated Benefits Employer Share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided Career Skills Training Courses
- A company culture focused on your personal and professional growth
Company Overview