Note: The job is a remote job and is open to candidates in USA. Eddi is an AI-native intelligence platform focused on managing public and grant funded dollars for educational institutions. The Higher Ed Client Success and Management role is dedicated to supporting and growing relationships with higher education clients, ensuring they effectively utilize Eddi’s tools and achieve positive outcomes.
Responsibilities
• Onboarding new university and college partners
• Guiding them through platform implementation
• Ensuring they understand how to use Eddi’s tools to optimize funding workflows
• Monitoring client usage and performance
• Proactively identifying opportunities for improvement
• Coordinating with internal teams to address technical or product-related needs
• Managing ongoing communication with stakeholders
• Gathering feedback to inform product enhancements
• Preparing reports and updates that demonstrate value and impact
• Maintaining high levels of client satisfaction
• Driving retention and expansion
• Contributing to best practices for serving higher education customers
Skills
• Candidates should possess strong interpersonal skills and a collaborative mindset for building long-term client relationships
• Candidates should possess excellent communication skills, including clear written and verbal communication tailored to higher education stakeholders
• Candidates should possess a focus on customer satisfaction and experience, ensuring that clients achieve measurable value and positive outcomes
• Candidates should possess proven customer service capabilities, including responsiveness, follow-through, and problem-solving for client issues
• Experience working with universities, colleges, or other higher education institutions, preferably in funding, grants, financial aid, or administration
• Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills in a remote environment
• Comfort with data, dashboards, and technology platforms, with the ability to translate insights into actionable recommendations for clients
• Bachelor's degree or equivalent experience in education, public administration, business, or a related field
Company Overview
• Eddi is an AI-powered platform designed to streamline grant management and help institutions optimize and maximize their education funding. It was founded in 2024, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 2-10 employees. Its website is https://www.eddifi.ai.