Job Description:
• Coordinate operational tasks involved in the day-to-day administration of major academic programs
• Respond to Tier I/Tier II Academic Operations questions through CRM, telephone, email, chat, and walk-in channels
• Refer inquiries to appropriate team members or departments via CRM and phone
• Work with the Service Center
• Reconstruct records
• Assess Bowie University undergraduate and graduate records to ensure UMGC coursework appears on Bowie transcripts
• Handle sensitive and confidential information
• Scan, screen, and data-enter official transcripts and other academic documents
• Scan incoming documents into the Document Management System and update student records in the SIS
• Perform manual data entry for test scores, professional certifications, international evaluation credits, and military credits
• Support management with special projects, memo creation, spreadsheets, tracking systems, and data cleanup
• Locate archived files/documents for stateside, Asia, and Europe and scan them into the DMS
• Open, sort, and process incoming mail and deliver it to the appropriate party or team
• Research and respond to internal and external customer inquiries via phone, email, CRM cases, chat, and other established communication channels
• Provide course descriptions to representatives from colleges and universities
• Perform other duties as assigned to support the University's mission
Requirements:
• Bachelor's degree
• One year experience in administrative staff work
• General knowledge of business English, spelling, and grammar
• Knowledge of and skill in word processing, database, and spreadsheet software
• Skill in performing basic mathematical computations
• Ability to present statistical material in table, chart, or graph form
• Ability to plan, organize, and prioritize multiple tasks and assignments
• Ability to handle confidential and sensitive matters with tact and discretion
• Ability to communicate effectively orally and in writing
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships
• Ability to operate computers and other office equipment
• Ability to train, supervise, and evaluate personnel
• Cover letter and resume required
Benefits:
• 14 days of paid vacation
• 15 days of sick leave
• 3 personal days
• 16 paid holidays (17 during general election years)
• Health care, medical with vision, dental, and prescription plans for individuals and families
• Subsidized State of Maryland medical and prescription benefits for eligible Contingent II employees working an average of 30 or more hours per week
• Health-plan purchase stipend for eligible Contingent II employees working an average of 20–29 hours per week
• Term Life Insurance
• Accidental Death and Dismemberment Insurance
• Long-Term Disability Insurance
• Retirement stipend equal to 7.25 percent of base salary
• Eligibility to contribute to a supplemental retirement account (SRA)
• Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options
• Tuition Remission at UMGC or University of Maryland College Park
• Spouses and dependent children eligible for undergraduate tuition remission after two years of service